Rooms Division Manager

CAPITOL HOTEL MANAGER PTE. LTD.; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Rooms Division Manager to enhance guest satisfaction and optimize operational efficiency. This role involves leading the Front Office, Housekeeping, and Engineering teams to achieve high service levels while maximizing occupancy and profitability. The ideal candidate will have a strong background in hotel management, excellent leadership skills, and the ability to foster customer loyalty. Join a dynamic team where your contributions will directly impact guest experiences and operational success.

Qualifications

• 5+ years of relevant leadership experience in hotel management.
• Strong analytical and problem-solving skills required.

Responsibilities

• Lead operational strategies and plans for the rooms division.
• Oversee budgets, revenues, and profit & loss for the department.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Leadership

Customer Relationship Management

Education

Diploma in Hotel Administration

Job description

SCOPE

Reporting to the General Manager, the Rooms Division Manager is responsible for the coordination and smooth operations of Front Office, Housekeeping, and Engineering. He/She will strive to achieve the highest guest satisfaction through continuously increasing service levels while optimizing efficiency, occupancy, and profitability. The incumbent is responsible for the development and realization of projects and concepts within the team and will work closely with the Revenue Management and Sales departments to maximize room occupancy, rates, and profitability.

OVERALL OBJECTIVES

• Lead the development and implementation of operational strategies and plans for the rooms division.
• Oversee and monitor budgets, revenues, and profit & loss for the department.
• Coordinate with Revenue Management & Sales Departments to maximize room occupancy, rates, and profitability.
• Establish and maintain guest relationships to build customer loyalty.
• Monitor and evaluate customer loyalty strategies and programs to attract and retain guests.
• Oversee labor cost controls within budget limits and manage occupancy variances to maximize productivity.
• Conduct daily walk-throughs to ensure quality standards and cleanliness in front and back of the house areas.
• Additional responsibilities and tasks can be added as needed according to the business and hotel needs.

REQUIREMENTS

• Diploma in Hotel Administration or equivalent.
• Minimum five (5) years of relevant leadership experience.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills, with the ability to adapt communication style to different audiences including supervisors, co-workers, and the public.
• A positive attitude toward challenges and a drive to excel.
• Goal-oriented, innovative, creative, and decisive.