Rooms Controller

CROWNE PLAZA CHANGI AIRPORT; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Uniform provided

Staff room discounts

Training and development

Job summary

Crowne Plaza Changi Airport is seeking a Rooms Controller to oversee frontline operations and ensure service excellence during shifts. The role focuses on smooth front office operations, guest satisfaction, and coordinated room allocations across events and group bookings.

You will maintain guest information, handle feedback, and build strong relations with the Front Office team while conducting effective briefings and supporting productivity.

Qualifications

• Diploma in Hospitality & Tourism is required.
• At least 1 year of supervisory/management experience.
• Knowledge of Opera System.

Responsibilities

• Maintain guest and local events information.
• Supervise the use of PA system and group bookings.
• Assist with complaints and guest feedback.
• Build rapport and strong relations with the Front Office team.
• Conduct effective shift briefings to inform team members about daily hotel activities and requirements.
• Assist superior with team member related matters to ensure high productivity.
• This role manages bookings for flight crews, flight delays and groups to ensure smooth room allocation.

Skills

Supervisory experience

Education

Diploma in Hospitality & Tourism

Tools

Opera System

Job description

The moment a guest enters the hotel, they will be amazed by the exceptional service provided. As a Rooms Controller, you’ll be responsible for the operational efficiency of all front office areas during shift and the service delivery of these areas. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Maintenance of guest and local events information
• Supervise the use of public address system and group bookings
• Assist with complaints and guest feedback
• Build rapport and strong relations with the Front Office team
• Conduct effective shift briefings to inform team members about daily hotel activities and operational requirements
• Assist superior with team member related matters to ensure high productivity levels
• This job typically manages bookings of flight crews, flight delays and groups to ensure smooth transition and allocation of rooms.

What we need from you

• A minimum qualification in Diploma in Hospitality & Tourism
• At least 1 years of experience in the a supervisory level, including management experience
• Knowledge of the Opera System

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.