Rooms Controller

Crowne Plaza Hotel Changi Airport; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Crowne Plaza Hotel Changi Airport seeks a Rooms Controller to enhance guest satisfaction through superior service and operational efficiency. Responsibilities include managing bookings, ensuring compliance with safety policies, and fostering team collaboration. Ideal candidates will have O levels or equivalent qualifications, a sense of responsibility, and fluency in English. Join a dedicated team in a supportive environment that values individual contributions.

Benefits

Competitive salary

Impressive room discounts

Full uniform

Best training in the business

Qualifications

• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Motivated and committed.
• Maintain high team focus by showing cooperation and support to colleagues.

Responsibilities

• Maintenance of guest and local events information.
• Supervise the use of public address system and group bookings.
• Ensure all procedures are conducted safely and according to policies.
• Log security incidents and accidents in accordance with hotel requirements.
• Help prepare annual departmental operating budget and financial plans.
• Build rapport and strong relations with the Front Office team.
• Assist superior with daily operations related matters.

Skills

Fluent in English

Education

O levels or equivalent

Job description

The moment a guest enters the hotel, they will be amazed by the exceptional service provided. As a Rooms Controller, you’ll be responsible for the operational efficiency of all front office areas during shift and the service delivery of these areas. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction.

A little taste of your day-to-day

Every day is different,but you’ll mostly be:

• Maintenance of guest and local events information

• Supervise the use of public address system and group bookings

• Ensure all procedures are conducted safely and according to policies, procedures and guidelines

• Be aware of duty of care, adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Log security incidents and accidents in accordance with hotel requirements

• Help prepare annual departmental operating budget and financial plans

• Recycle whenever possible and enforce cost saving measures to staff

• Build rapport and strong relations with the Front Office team

• Share relevant information to inform team members about daily hotel activities and operational requirements

• Assist superior with daily operations related matters to ensure high productivity levels

• This job typically manages bookings of flight crews, flight delays and groups to ensure smooth transition and allocation of rooms.

What we need from you

• A minimum qualification of O levels of equivalent

• Strong sense of responsibility and self-motivation.

• Patient and responsible to solve all problems.

• Able to work under great physical and mental pressure.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.

• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.