Room Attendant

Craig Road Property Holdings Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hotel in Singapore is looking for a dedicated Housekeeper to ensure high standards of hygiene and guest satisfaction. The role involves cleaning guest rooms, addressing guest needs, and maintaining the overall appearance of the hotel. Ideal candidates are attentive to detail, friendly, and motivated to create a positive guest experience.

Qualifications

• Experience in housekeeping or cleaning roles preferred.
• Ability to maintain hygiene standards.
• Strong interpersonal skills to build rapport with guests.

Responsibilities

• Clean and service bedrooms, bathrooms, and associated areas.
• Handle guest inquiries and resolve complaints promptly.
• Follow key signing procedures and manage assigned keys.

Skills

Attention to Detail

Communication

Time Management

Customer Service

Job description

How your day looks like:

• Clean and service bedrooms, bathrooms, and associated areas to the standard of hygiene and cleanliness required by the hotel.
• Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
• Record all serviced rooms on duty phone, report and record any rooms that cannot be serviced.
• Ensure that all VIP gifts are replenished daily.
• Water and replenish guest room flowers and plants as required (if any).
• Dispose of rubbish and dirty linen correctly.
• Use and store materials properly. Maintain equipment in a serviceable condition and report faults immediately.
• Build respectful rapport with guests, handle their requirements and inquiries, and resolve complaints promptly with follow-up, referring to others when necessary.
• Follow key signing procedures and take responsibility for assigned keys.
• Hand in lost property to the Assistant Housekeeper immediately and follow hotel policies.
• Assist in stocktaking and special cleaning projects as required.
• Handle hotel linen according to Housekeeping standards.
• Manage guest property efficiently and correctly.
• Report damage to bedding, curtains, blinds, and soft furnishings to the Assistant Housekeeper.
• Report shortages of linen, supplies, or equipment.
• Complete any additional tasks or projects assigned by your department head or Hotel Management.

How do I deliver this?

Tell it like it is- Be authentic, honest, sincere, and true.

Have fun and make friends - Be fun, energetic, whimsical, upbeat, casual, with a friendly wink.

I've got your back- Be accountable, responsible, dependable, and follow through on promises.

Play to win - Be innovative, open-minded, and willing to try new approaches.

Right here, right now - Be attentive, detail-oriented, focused, and fully present, owning the guest experience.