Roaming Desktop Engineer | 1 Year Direct Contract | Up to $2,400 Basic Salary

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Roaming Desktop Engineer to provide exceptional support across various client platforms. This role involves troubleshooting issues, maintaining documentation, and ensuring effective end-user support. The ideal candidate will have a minimum of one year of desktop support experience, strong communication skills, and a willingness to travel island-wide. Join this dynamic team and contribute to the seamless operation of ICT services, ensuring that all equipment is up-to-date and secure. This is an excellent opportunity for those looking to grow in a supportive environment.

Qualifications

• Minimum of 1 year of desktop support experience required.
• Good communication and interpersonal skills essential.

Responsibilities

• Troubleshoot client platform issues and provide timely resolution.
• Administer local servers for software deployment and patch management.
• Log updates of ICT equipment in the Management System.

Skills

Desktop Support

Troubleshooting

Communication Skills

Interpersonal Skills

Tools

Management System

Job description

Roaming Desktop Engineer

Location (Nearest MRT): Island Wide

Salary: Up to $2,400 Basic Salary (Depends on highest qualification & relevant experience)

Duration of Work: 1 Year Direct Contract

Work Days: Monday to Friday

Flexible Work Hours:7.00 AM to 4.00 PM

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Responsibilities:

• Troubleshoot issues related to client platforms and provide timely resolution.

• Respond to service requests involving client platform support and maintenance.

• Track service level agreements (SLAs), maintain documentation of system configurations, and generate regular reports.

• Support the implementation and upgrading of client platforms as part of project initiatives.

• Coordinate with vendors to arrange hardware replacements when necessary.

• Maintain accurate asset inventories and manage user accounts (e.g., creation, password resets, and deactivation).

• Administer local servers to support software deployment and patch management processes.

• Lead or support client platform deployment and upgrade projects.

• Ensure deliverables are aligned with SLA expectations and propose corrective actions as needed.

• Develop and uphold standards and best practices for facilities and project management to ensure consistent operations.

• Provide regular updates through detailed progress reports.

• Diagnose and resolve incidents involving ICT equipment; offer support for all IT-related concerns.

• Set up ICT equipment and ensure end-user support is delivered effectively.

• Log updates of ICT equipment in the Management System within three working days.

• Assist in transporting mobile ICT carts to designated classrooms.

• Perform routine and scheduled operational tasks.

• Create and maintain standard hard disk images on a regular basis.

• Conduct reinstallation or cloning of desktop environments as required.

• Participate in annual physical stock-taking exercises for ICT assets.

• Install application updates and confirm that all end-user computing devices (EUCDs) are equipped with the latest security patches

Requirements:

• Minimum of 1 year of desktop support experience is required

• Must be willing to travel Islandwide

• Good communication and interpersonal skills

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.

Fiona Leow (R21100211)

Senior Consultant

RecruitFirst Pte Ltd (E.A. 13C6342)