Risk Operation Analyst

Team Introduction

In line with the globalization strategy and vision of the company, the Global Payments team builds a platform to provide cross-border payment solutions for all ByteDance's products and services, that are growing rapidly worldwide. This is an exciting opportunity to make an impact on global scale across all ByteDance's business usecases.

Responsibilities

• Perform investigation and analysis on potential fraud cases/trend
• Deep drill into case/transaction to identify fraudulent activity such as account take over, payment group fraud, friendly fraud, theft and similar other risks
• Discover new fraud trends by analyzing accounts and transaction patterns
• Review all alerts from external sources and to ensure that appropriate actions are taken to mitigate fraud
• Generate suspicious activity reports and risk management reports for stakeholders
• Good understanding of Card scheme dispute rules (e.g. Visa, MasterCard, UnionPay).
• Perform investigation and present evidence on chargeback cases, set appropriate representation strategy to decrease financial loss

Qualifications

• 5+ years of experience in payment risk control and has a good understanding of the international payment industry
• Strong investigative ability, internet research, organizational, and analytical skills
• Experience in and/or demonstrable knowledge of domains such as risk, payments, ecommerce

• Proactive and passionate toward fraud investigation
• Data analysis capability is preferred (e.g. SQL skill), strong logic ability, experience in case analysis and strategy is preferred
• Team management experience will be a plus