Returns Operations Supervisor

Lazada; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Lazada is seeking a Returns Operation Supervisor to manage the returns process efficiently. Responsibilities include overseeing workflows, training staff, and implementing process improvements. This role requires strong analytical skills and the ability to thrive in a fast-paced environment. Fresh graduates are encouraged to apply.

Qualifications

• Minimum diploma in any discipline required.
• 1-2 years of relevant experience in Operations preferred.
• Strong computer skills, especially in Microsoft Office.

Responsibilities

• Manage the returns process and supervise daily operations.
• Track performance and produce regular reports.
• Train and motivate team members to achieve targets.

Skills

Microsoft Office

Data analysis

Time management

Leadership

Education

Diploma in any discipline

Job description

Job Description:

A Lazada Returns Operation Supervisor is responsible for managing the entire returns process, from receiving returns to ensuring they are properly processed and dispatched, while meeting performance, quality, and cost targets. This includes supervising daily workflows, manpower deployment, and helping identify daily issues.

Key responsibilities include:

• Overseeing the daily workflow and manpower deployment to ensure targets are met.

• Working to identify and implement process improvements to enhance efficiency.

• Supervising and motivating a team.

• Training staff to ensure competency.

• Track performance, identify trends, and make informed decisions.

• Compiling daily, weekly and monthly report.

• Communicating effectively with team members, other departments, and potentially external partners.

• Conducting investigations to provide proper judgement for returned items.

• To assist superior on all matters/ projects from time to time.

Job Requirements:

• Minimum diploma in any discipline

• Minimum 1-2 years of relevant work experience in Operation

• Computer knowledge, including Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities (excel/ppt/word files)

• Independent and able to cope with pressure in a fast-paced, dynamic environment

• Fresh graduates are welcome