Return Operations Supervisor (47 Jalan Buroh)-Singapore

LAZADA SINGAPORE PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in e-commerce is seeking a Returns Operation Supervisor responsible for managing the returns process from intake to dispatch. This role involves supervising workflows, implementing process improvements, and training staff to maintain high performance in a fast-paced dynamic environment. Ideal candidates should possess a diploma and relevant operational experience, with fresh graduates welcomed.

Qualifications

• Minimum 1-2 years of relevant work experience in Operations.
• Proficient in Microsoft Office applications.
• Able to work under pressure in a fast-paced environment.

Responsibilities

• Manage returns process ensuring performance and quality targets are met.
• Supervise and motivate team members.
• Compile daily, weekly, and monthly reports.

Skills

Team Supervision

Process Improvement

Performance Tracking

Education

Diploma in any discipline

Tools

Microsoft Office

Job description

Job Description:

A Lazada Returns Operation Supervisor is responsible for managing the entire returns process, from receiving returns to ensuring they are properly processed and dispatched, while meeting performance, quality, and cost targets. This includes supervising daily workflows, manpower deployment, and helping identify daily issues.

Key responsibilities include:

• Overseeing the daily workflow and manpower deployment to ensure targets are met.

• Working to identify and implement process improvements to enhance efficiency.

• Supervising and motivating a team.

• Training staff to ensure competency.

• Track performance, identify trends, and make informed decisions.

• Compiling daily, weekly and monthly report.

• Communicating effectively with team members, other departments, and potentially external partners.

• Conducting investigations to provide proper judgement for returned items.

• To assist superior on all matters/ projects from time to time.

Job Requirements:

• Minimum diploma in any discipline

• Minimum 1-2 years of relevant work experience in Operation

• Computer knowledge, including Microsoft Office suite of applications and using data to inform and set priorities and identify challenges/opportunities (excel/ppt/word files)

• Independent and able to cope with pressure in a fast-paced, dynamic environment

• Fresh graduates are welcome