Retention Officer

COMFORT TRANSPORTATION PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading transportation company is seeking an individual to maximize driver satisfaction and retention rates. This role involves managing contract renewals, analyzing driver feedback, and preparing insightful reports to improve overall performance. The ideal candidate possesses strong communication and problem-solving skills, with a preference for those experienced in customer service.

Qualifications

• Experience in customer service is preferred.

Responsibilities

• Monitor driver contract expiry dates and renewals.
• Address driver complaints and concerns promptly.
• Prepare reports on driver retention and contract renewals.

Skills

Strong interpersonal and communication skills

Problem-solving and decision-making skills

Data analysis and reporting skills

Strong organizational and time management skills

Job description

Job Summary:

The incumbent will ensure driver satisfaction, minimize driver turnover and maximize contract renewals.

Key Responsibilities:

Contract Renewals:

a. Monitor driver contract expiry dates.

b. Proactively reach out to drivers to discuss contract renewals.

c. Address any concerns or issues that may impact renewal decisions.

Driver Retention:

a. Gather and monitor feedback from drivers calls and meetings.

b. Address driver complaints and concerns promptly and effectively.

c. Provide alternatives for drivers to increase retention performance.

Reporting and Analysis:

a. Prepare regular reports on driver retention rates, contract renewals, and drivers’ satisfaction.

b. Analyse driver turnover data to identify trends and preferences.

c. Use insights to improve driver satisfaction and retention performance.

Others:

a. Assist with administrative tasks as needed, such as maintaining driver records and scheduling meetings. b. Any adhoc duties as assigned.

Required Skills and Qualifications:

• Strong interpersonal and communication skills
• Problem-solving and decision-making skills
• Data analysis and reporting skills
• Strong organizational and time management skills
• Experience in customer service is preferred