Retail Technician

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology firm in Singapore is seeking a Retail Technician to provide on-site service and technical support to customers. Candidates must have at least 1 year of experience as a Service Technician and possess basic mechanical or electrical knowledge. The role involves troubleshooting, customer interaction, and flexibility with retail hours at Changi. This is a great opportunity for those looking to advance their service skills in a dynamic environment.

Qualifications

• Minimum 1-year experience as a Service Technician or in a similar Customer Service role.
• Basic Mechanical and/or Electrical knowledge required.
• Good command of English (spoken and written).

Responsibilities

• Provide technical support and repair for customer products.
• Deliver a high-quality customer experience.
• Diagnose and troubleshoot customer products.

Skills

Technical support

Customer service

Problem-solving

Communication

Job description

Our client is a leading technology company that designs and manufactures appliances. They are currently looking for a Retail Technician to support their service centre by providing on-site service and technical support to their customers.

Candidates should be open to flexible retail hours and be able to provide 1st level support to customers.

Key Responsibilities:

• Provide customers with technical support, including servicing/repairing their products.
• Deliver a high-quality customer experience from a service/repair perspective.
• Stationed at the outlet to handle customers' technical issues and traveling to clients' sites as per scheduled rosters to provide technical support and assistance.
• Responsible for the proper diagnosis, troubleshooting, and repair of customer products and appliances.
• Provide real-time feedback to the Team Lead regarding technical support issues.
• Report any emerging product reliability and safety issues.
• Assist the Team Lead in investigating escalated repair instances.
• Other duties as required.

Requirements:

• A minimum 1-year experience as a Service Technician or similar Customer Service role.
• Basic Mechanical and/or Electrical knowledge required.
• Able to adapt to a fast-changing environment, and open to shift work.
• Good command of English (spoken and written).
• Excellent communication and problem-solving skills.
• Flexibility to regularly rotate through different technical specialties and skill sets.
• Patience when handling tough cases.

Additional Information:

• Retail Hours.
• Located at Changi.

Apply today or contact us to discuss this exciting opportunity. We are an equal opportunities employer and welcome applications from all qualified candidates.