Retail Supervisor Trainee

Lotte Duty Free Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a Retail Supervisor to lead and motivate team members while ensuring excellent customer service. The ideal candidate will have strong leadership skills and a commitment to customer satisfaction in a fast-paced environment. Responsibilities include managing operations, coaching staff on systems, and multitasking effectively to exceed customer expectations.

Qualifications

• Professional and pleasant personality.
• Maintain a positive attitude and focus on customer satisfaction.
• Able to commit to rotating shift hours.

Responsibilities

• Develop operations plans and ensure execution.
• Lead, manage, and motivate team members.
• Coach and train Retail Associates on systems.

Skills

Leadership

Customer service

Communication skills

Multitasking

Job description

• Develop operations plans for their teams and make sure those plans are executed
• Lead, manage and motivate the team members
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train Retail Associates on GLOB+ system usage.
• Conduct daily briefings to team members before the start of shift duty
• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
• Manage and improve the SOP and procedures related to inventory management at the assigned stores level
• Able to multitask, while also keeping the customer happy and satisfied
• Excellent customer service and communications skills to meet the organization business objectives and exceed customer's expectations
• Good leadership skills to effectively oversee and manage the team
• Supervisors may work a variety of hours that may include nights, weekends, and holidays
• Retail supervisors may also be required to attend meetings and conferences
• Any other ad-hoc assignment or project assigned by your superior
  
  

Requirements

• Professional and pleasant personality
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to commit to rotating shift hours, including public holidays and weekends