Retail Supervisor / Retail Assistant Supervisor

Far East Flora Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in the retail sector is looking for a Retail Supervisor to manage the sales team and ensure excellent customer service. The role involves overseeing inventory, guiding staff, and maintaining store presentation. Candidates should have supervisory experience and a passion for customer service, with competencies in leadership and communication.

Qualifications

• Minimum 2-3 years of supervisory experience in a retail setting.
• Passionate about delivering excellent customer service.
• Able to multitask effectively in a dynamic environment.

Responsibilities

• Supervise and lead the sales team to ensure excellent customer service.
• Oversee inventory levels and stock replenishment.
• Train and mentor staff on service standards and product knowledge.

Skills

Leadership

Communication

Problem-Solving

Customer Service

Multitasking

Education

GCE 'O'/'N' Levels, Higher NITEC, or Diploma

Tools

Microsoft Office

Job description

The Retail Supervisor plays a pivotal role in the smooth execution of daily retail operations. This includes delivering outstanding customer service, managing stock and inventory, maintaining store presentation, and supporting promotional activities. The role also involves close collaboration with internal departments and the effective supervision of the sales team to ensure operational excellence.

Key Responsibilities

• Supervise and lead the sales team to ensure a high standard of customer service is consistently delivered

• Respond to customer enquiries, feedback, and complaints in a professional and timely manner

• Train, coach, and mentor staff on product knowledge, service standards, and sales techniques

• Ensure a positive, welcoming, and engaging shopping environment for all customers

• Oversee inventory levels, stock replenishment, and merchandise receiving processes

• Conduct regular stock counts, monitor product conditions, and implement loss prevention measures

• Coordinate with Store Manager/Assistant Manager to highlight fast- and slow-moving products and assist in sales reporting

• Support the execution of in-store marketing campaigns, promotions, and thematic events

• Assist in setting up store displays, visual merchandising, and maintaining updated promotional signage

• Delegate tasks effectively and monitor team performance in alignment with store objectives

• Uphold company policies, standard operating procedures (SOPs), and ensure staff compliance with safety guidelines

• Maintain store cleanliness, organisation, and visual appeal at all times

• Ensure functionality and upkeep of store equipment and safety practices are maintained

Key Requirements

• GCE ‘O’/‘N’ Levels, Higher NITEC, or Diploma in any discipline

• Candidates with substantial supervisory experience in a retail environment will be considered regardless of academic qualification

• Minimum 2–3 years of supervisory experience in a retail setting

• Strong leadership, communication, and problem-solving skills

• Passionate about delivering excellent customer service

• Able to multitask and work effectively in a dynamic, fast-paced environment

• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)

Ready to advance your career and make a significant impact? Submit your resume including your experience, qualifications, current and expected salary via QUICK APPLY.

We thank all applicants for their interest; however, only shortlisted candidates will be notified.