Retail Supervisor - Harry Potter, Visions of Magic @ RWS

Borr Drilling; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A leading company in retail is seeking a dynamic Retail Manager for their location in Singapore, passionate about leading a team and providing exceptional customer service. The ideal candidate will have at least 3 years of management experience, strong computer skills, and the ability to perform various retail functions, including cash handling and inventory management. This role promises a diverse day-to-day experience with a focus on teamwork and brand standards.

Qualifications

• Minimum 3+ years retail management experience required.
• Excellent verbal and written communication skills.
• Ability to perform all retail and F&B floor functions.

Responsibilities

• Manage staff scheduling and train new team members.
• Provide excellent customer service and perform cashier duties.
• Ensure selling floor and inventory is well maintained.

Skills

Leadership

Customer Service

Computer Literacy

Communication Skills

Flexibility

Education

GCE 'O' Level

Food Safety Hygiene Certification

Tools

POS Systems

Excel

Job description

The ideal candidate has a minimum GCE’O’ Level, proven experience in retail and/or F&B store operations, strong leadership skills, excellent computer knowledge, the physical ability to perform this job, and knows how to “listen and lead.” They must have a dynamic personality and must be able to motivate a team.

Role Responsibilities

• Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image.
• Provide excellent customer service skills, great selling skills and show motivation to succeed.
• Carry out end of day reporting routine.
• Perform cashier duties at a fast pace while maintaining accuracy.
• Manage staff scheduling – shifts and break times – with Retail Manager
• Train new team members as required
• Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
• Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
• Ensure staff uniforms and presentation are up to standard.
• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
• End of shift/day: Ensure selling floor is replenished and ready for the next day.
• Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes.
• Capturing, editing, selling and printing of souvenir photographs – full training provided
• Preparing and selling Butterbeer and pastries
• Any other tasks as assigned by Retail Manager.

Required Education and Experience:

• Minimum 3+ years retail management experience
• Must be able to work a flexible schedule, weekends and evenings.
• Preferably has a food safety hygiene certification
• Knowledge and experience of POS systems
• Must be able to perform all retail and F&B floor functions.
• Stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
• Excellent verbal and written communication skills, effective communication with all management and staff.
• Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own action
• Computer literacy and confidence, particularly with Excel
• Strong eye for detail and numbers