Retail Supervisor - Changi Airport

Lotte Duty Free Singapore; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading retail company seeks a Retail Supervisor to lead and motivate a team at Changi Airport. The role involves developing operations plans, ensuring excellent customer service, and managing inventory procedures. Ideal candidates will have strong leadership and communication skills, thrive in a fast-paced environment, and be flexible with work hours.

Qualifications

• Professional and pleasant personality.
• Maintain a positive attitude in a fast-paced environment.

Responsibilities

• Develop operations plans and ensure execution.
• Lead, manage, and motivate Retail Associates.
• Conduct daily briefings and coach team members.

Skills

Customer Service

Leadership

Communication

Job description

• Retail supervisors develop operations plans for their teams and make sure those plans are executed
• Lead, manage and motivate a team of Retail Associates
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train Retail Associates on GLOB+ system usage
• Conduct daily briefings to team members before the start of shift duty
• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
• Manage and improve the SOP and procedures related to inventory management at the assigned stores level
• Able to multitask, while also keeping the customer happy and satisfied
• Excellent customer service and communications skills to meet the organisation business objectives and exceed customer's expectations
• Good leadership skills to effectively oversee and manage the team
• Supervisors may work a variety of hours that may include nights, weekends, and holidays
• Retail supervisors may also be required to attend meetings and conferences
• Any other ad-hoc assignment or project assigned by your superior
  
  
  

Requirements

• Professional and pleasant personality
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to stand for extended periods of time
• Able to work rotating shifts duties in Changi Airport environment
• Able to work on weekends and public holidays