Retail Supervisor - Changi Airport

Lotte Duty Free Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading retail company in Singapore is seeking a Retail Supervisor to lead and manage a team of Retail Associates. The role requires excellent customer service skills, strong leadership capabilities, and the ability to multitask effectively in a busy environment such as Changi Airport. This position involves coaching staff, executing operations plans, and ensuring inventory management standards are met. Flexibility to work nights, weekends, and holidays is essential.

Qualifications

• Professional and pleasant personality.
• Maintain a positive attitude focused on customer satisfaction.
• Ability to work rotating shifts in a fast-paced environment.

Responsibilities

• Develop and execute operations plans for retail teams.
• Manage and motivate a team of Retail Associates.
• Coach and train staff on system usage and selling skills.
• Improve inventory management procedures at assigned stores.

Skills

Customer service excellence

Leadership

Communication skills

Multi-tasking

Job description

• Retail supervisors develop operations plans for their teams and make sure those plans are executed
• Lead, manage and motivate a team of Retail Associates
• Preparation and updating of duty roster to ensure accuracy in the Info-Tech HRMS Time Management System
• Coach and train Retail Associates on GLOB+ system usage
• Conduct daily briefings to team members before the start of shift duty
• To provide their team with constructive criticism and be able to help them develop by coaching and teaching different selling related skills
• Lead by example and excel in customer service, merchandise knowledge, selling skills as well as cashiering
• Manage and improve the SOP and procedures related to inventory management at the assigned stores level
• Able to multitask, while also keeping the customer happy and satisfied
• Excellent customer service and communications skills to meet the organisation business objectives and exceed customer's expectations
• Good leadership skills to effectively oversee and manage the team
• Supervisors may work a variety of hours that may include nights, weekends, and holidays
• Retail supervisors may also be required to attend meetings and conferences
• Any other ad-hoc assignment or project assigned by your superior
  
  

Requirements

• Professional and pleasant personality
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to stand for extended periods of time
• Able to work rotating shifts duties in Changi Airport environment
• Able to work on weekends and public holidays