Retail Supervisor

Skechers Singapore Pte Ltd; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

Join a dynamic retail team at a leading footwear brand, where your passion for customer service and sales can shine! In this role, you will be responsible for ensuring smooth daily operations, achieving sales targets, and providing exceptional service to every customer. You'll lead and motivate a team while maintaining store standards and visual merchandising. This is a fantastic opportunity to grow your career in a supportive environment that values results and teamwork. If you thrive in a fast-paced retail setting and are ready to make a difference, this position is perfect for you!

Qualifications

• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent.
• Relevant experience in the retail industry is preferred.

Responsibilities

• Oversee daily store operations and ensure excellent customer service.
• Maintain store standards and manage staff productivity.

Skills

Customer Service

Sales Orientation

Interpersonal Skills

Communication Skills

Leadership

Positive Mindset

Education

GCE ‘N’ / ‘O’ / ‘A’ levels

Tools

MS Office

Job description

Job Responsibilities:

• Responsible for daily store operations, achieving store sales and ensuring every customers receive great service experience.
• Ensure complete understanding of all products, brand guidelines including up-sell items, as well as any company promotions and mechanics.
• Ensure exemplary customer service standards among the Retail team members according to the company standard.
• Ensure team member complete customer transaction in a professional, timely manner and with highest level of respect.
• Ensure accuracy in the collection of money from various modes of payment.
• Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean and prices are present in good condition.
• Ensure all POS/VM materials and other collaterals being displayed at the shop floor are up-to date and displayed according to a standard visual merchandising standards.
• Roster planning to ensure staff productivity.
• Support any store initiatives. Example: Stock take, store change etc.

Requirements:

• GCE ‘N’ / ‘O’ / ‘A’ levels with a pass in English or equivalent.
• Sales-driven and results oriented.
• Strong passion for customer service.
• Relevant experience in the retail industry.
• Good interpersonal and communication skills.
• Energetic and motivated with a positive mindset.
• Able to lead and motivate the team.
• Good knowledge of MS office tools.
• Able to work on rotating shift, weekends and public holidays.