Retail Supervisor

Borr Drilling; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading company in the drilling sector is seeking a Sales Manager to drive store sales, enhance customer service standards, and manage operational compliance. The role involves setting performance goals, coaching team members, and ensuring exceptional customer experiences. Candidates with experience in retail management and strong leadership skills will thrive in this position.

Qualifications

• Experience in sales management and retail operations.
• Strong skills in customer service and people management.
• Ability to analyze sales reports and drive team performance.

Responsibilities

• Support store sales targets and maintain customer service standards.
• Conduct audits to ensure operations comply with policies.
• Manage inventory and oversee cash handling processes.

Skills

Sales Management

Customer Service

Team Leadership

Inventory Management

Visual Merchandising

Operational Compliance

Job description

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible of ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities:

• Supports in delivering the store annual sales targets
• Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
• Conducts store operations audits to ensure compliance with the required store standard operating policies
• Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
• Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
• Ensures promotions and pricing are accurate and in tune with company standards and policies.
• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Submits daily invoices and sales recap to Finance
• Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
• Ensures interior and exterior of the store are clean and maintained to company and brand standards
• Directs the team to follow standard operating procedures and store appearance standards
• Carries out the duties of a cashier (as required)

People Management:

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement.