Retail Store Manager ( Luxury Brand )

WGT Events & HR Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Manager to lead a dynamic team in delivering exceptional customer service and achieving sales targets. This role involves overseeing daily store operations, managing staff, and ensuring a seamless shopping experience for customers. The ideal candidate will have a strong background in retail management, particularly in the beauty sector, and possess excellent leadership and communication skills. Join a vibrant work culture where your contributions will directly impact the success of the store and customer satisfaction. If you're ready to take on a rewarding challenge, this opportunity is for you!

Qualifications

• 3-5 years of retail management experience, ideally in the beauty sector.
• Strong leadership and team management skills are essential.

Responsibilities

• Manage daily store operations and supervise retail staff effectively.
• Lead the team to achieve sales targets and maintain brand image.

Skills

Retail Management

Leadership

Communication Skills

Customer Service

E-commerce Experience

Tools

Computer Skills

Job description

• Deliver exceptional customer service to ensure a seamless shopping experience.
• Address customer inquiries and feedback in a timely and effective manner.
• Generate ideas to cultivate a loyal customer base.

Operational Duties:

• Manage day-to-day store functions and supervise retail staff.
• Ensure that store presentation aligns with the brand's image.
• Oversee staff grooming and appearance during working hours.
• Maintain inventory levels and notify management when stock is low.
• Prepare and manage shift schedules and duty rosters.

Sales and Marketing:

• Lead the team to achieve or surpass sales targets and KPIs.
• Review sales performance monthly, propose action plans, and report results to management.
• Collaborate with the team to plan and execute sales campaigns, marketing events, and promotions.

Leadership and Management:

• Cultivate a positive and supportive work culture within the team.
• Train and motivate retail associates to maintain high standards and uphold company values.
• Act as the main point of contact between the retail store and warehouse, ensuring smooth operations.

Additional Duties:

• Conduct performance reviews and appraisals for staff.
• Undertake any additional tasks as needed.

Requirements:

• 3-5 years of experience in retail management, preferably in the beauty sector.
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Ability to adapt in a dynamic and fast-paced environment.
• Proficient in computer skills, with e-commerce experience as an advantage.
• Willing to work shifts, weekends, and public holidays (44 hours per week).

Required Skills:

Retail

Salary Package: