Retail Store Leader

Apple Inc.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore is seeking a Store Leader to build and manage a high-performing team in delivering exceptional customer experiences. The ideal candidate has over 5 years of leadership experience in retail, strong communication skills, and the ability to work flexible hours. This role involves developing operational strategies and fostering an inclusive environment within the team.

Benefits

Inclusive work environment

Career development opportunities

Qualifications

• 5+ years of leadership experience in retail, sales, or a related field.
• Proficient in written and spoken English.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Lead and coach a team to engage customers effectively.
• Develop the store's operational strategy.
• Analyze business information to support Apple Retail vision.

Skills

Leadership

Customer service

Communication

Team development

Job description

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Store Leader, you build and lead a team to engage and support customers in a dynamic environment. You foster an environment where the team delivers excellence in their performance, is energized by executing Apple’s goals and priorities, and excels in creating quality experiences for our customers. The Store Leader models Apple’s values. You demonstrate deep care for your teams and customers by being present and available.

Description

• Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
• Coach and develop leaders to create high-performing teams that deliver exceptional results. Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
• Consistently and actively participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
• Be responsible for developing the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
• Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
• Analyze and use the business information required to support and execute the Apple Retail vision.
• Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
• Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Minimum Qualifications

You should:

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Be proficient in written and spoken English to communicate with global teams (sign language supported).
• Have 5+ years of leadership experience in retail, sales, or a related field.

Preferred Qualifications

You can:

• Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
• Follow through on commitments and establish mechanisms to encourage others to do the same.
• Instill trust within the team and operate with a high level of integrity.
• Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
• Communicate with excellence, and tailor your communication style to different audiences.
• Coach, train, and develop the store team to drive positive customer experiences that build loyalty and deliver measurable results.
• Lead, build, and manage multiple business groups within a fast-paced, complex, and constantly changing retail environment.
• Manage multiple strategic priorities through effective organization, planning, and prioritization.

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.