Retail Sales & Service Lead

TOP MOBILE GALLERY; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

TOP MOBILE GALLERY in Singapore is seeking a customer-focused retail assistant to drive sales through product knowledge and excellent service. You will engage customers, upsell, and provide prompt support across post-sale activities.

Responsibilities include stock management, cash handling, and relaying customer feedback to the Store Manager to improve overall service quality and store performance.

Qualifications

• Excellent communication and customer service skills.
• Ability to upsell and provide product knowledge to customers.
• Experience handling cash and managing stock is a plus.

Responsibilities

• Engage customers actively to drive sales through suggestive selling and sharing detailed product knowledge
• Deliver prompt and efficient service to meet customer needs and enhance satisfaction
• Resolve customer complaints and coordinate repairs, servicing, and after-sales support effectively
• Monitor inventory levels and manage stock receipt to maintain accurate merchandise availability
• Handle cash transactions accurately and securely during sales
• Collect and share customer feedback with the Retail Store Manager to support service improvements

Skills

Product knowledge

Suggestive selling

Customer service

Handle complaints

Inventory management

Cash handling

Communicate feedback

Job description

TOP MOBILE GALLERY in Singapore is seeking a customer-focused retail assistant to drive sales through product knowledge and excellent service. You will engage customers, upsell, and provide prompt support across post-sale activities.

Responsibilities include stock management, cash handling, and relaying customer feedback to the Store Manager to improve overall service quality and store performance.