Retail Sales cum Tech Support Assistant [Entry Level is Welcome! | Rochor | Up to 2k+-] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore is looking for a Retail Sales cum Tech Support professional. The role involves providing first-level customer support for technical issues, troubleshooting, and ensuring customer satisfaction. Ideal candidates should have experience in tech support and a good understanding of IT products.

Qualifications

• Proven experience in a technician or customer support role.
• Tech savvy with knowledge of office automation products.
• Ability to diagnose and resolve basic technical issues.

Responsibilities

• Serve as the first contact for technical assistance via multiple channels.
• Perform remote troubleshooting and guide customers in problem-solving.
• Record problems and resolutions in logs.

Skills

Customer support

Technical troubleshooting

IT product knowledge

Job description

Retail Sales cum Tech Support

• Working Hour : Monday-Saturday [ 10am-7.30pm ]
• Location: Sim Lim Square (Rochor)
• Salary: $2000 +-

Requirements:

• Proven experience as a technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Job Scope:

• Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Assist in onsite installation/service
• Assist in RMA processing
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279