Retail Sales Associate / Comfort Advisor

Sunnystep Pte. Ltd.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Sunnystep Pte. Ltd. is seeking a Retail Sales Associate to contribute to the success of their stores across Singapore. The role focuses on customer service, product expertise, and maintaining the store environment. Ideal candidates should be passionate about customer service, willing to learn, and have a flexible work schedule. Join an innovative team in redefining comfort in footwear.

Qualifications

• Passionate about customer service and experience maintaining high standards.
• Ability to follow company instructions and processes.
• Willingness to learn about products and industry trends.

Responsibilities

• Greet customers and provide exceptional service.
• Manage inventory and stock organization.
• Update knowledge of new arrivals and footwear industry trends.

Skills

Customer service

Interpersonal skills

Product knowledge

Job description

Exciting news! We are on a growing journey and building a stellar team!

At Sunnystep, we are not just building leaders – we are cultivating a dynamic team that thrives on innovation, collaboration, and collective success.

Why should you be part of Sunnystep’s success?

We are an innovative force in consumer retail with a clear brand purpose — we believe wellness starts with our feet. Good shoes support our feet and our body, and help us move and live better.

We are redefining comfort in every step to an unparalleled experience without compromising on style. Our mission is to revolutionize the footwear industry by crafting the most comfortable shoes with unwavering commitment to environmental responsibility ensuring that every step our customers take not only embodies unrivalled comfort but also leaves a positive impact on the planet.

And here’s more exciting news – Sunnystep has expanded its presence with stores across Singapore, including our newest location at the airport!

Retail Sales Associate plays a crucial role in achieving sales targets, maintaining store appearance, and contributing to the overall success of the retail business.

You will also -

• Greet customers who pass by or walk through the door in a friendly and approachable manner, and provide them with exceptional customer service
• Be an expert in our products and in footwear in general, and provide honest recommendations to help customers find the right product and best fit
• Follow up on customer orders and make sure all orders are properly fulfilled
• Provide insights about operational processes, customer complaints, and product issues promptly
• Answer all customer inquiries correctly and maintain good relationships especially with loyal customers
• Organise stocks in the storage room, manage inventory list, and help keep the retail stores clean and organised at all times
• Continuously update knowledge of new arrivals and trends within the footwear industry
• Help colleagues and operations team whenever needed
• Assist with ad-hoc tasks whenever needed

We want to speak with you if you are / have –

• Passionate about customer service and experience maintaining a high standard of customer service at all times
• Believes in Sunnystep brand mission and products
• Able to follow company instructions and processes closely
• Willingness to learn about products and stay updated on industry trends
• The flexibility to work evenings, weekends, and holidays as required by the business
• A friendly demeanor and and a joy to work with

** Retail sales experience highly preferred but not required **

Based in Singapore, Sunnystep is committed to fostering community, inclusivity, integrity, and technology to support everybody’s journey of possibilities.

We review each application thoroughly and will arrange an initial discussion with the shortlisted candidates who best meet our requirements. If you find that the requirements align to your experience and expertise, you may express your interest through this job advertisement or you may reach out to our Hiring Team– [e-mail].