Retail Sales Associate

ECCO Shoes Singapore is looking for a result-driven Retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Duties include:

• Providing excellent customer service
• Responsible for attending to all customers and demonstrating effective selling skills and product knowledge
• Able to do link sales and up-selling
• Ensure that all sales data are updated
• Advise and inform customers on usage of ECCO products
• Able to establish customers' requirements using questioning techniques and listening skills
• Able to make good recommendations of ECCO products to customers
• Advice customers on maintenance and care of ECCO products (Leather care)
• Recommend products based on customers' requirements
• Recommend complementary and peripheral products - Shoe-care, leather goods, etc. (link-sell)
• Ensure the team provides an excellent customer service experience; to increase the overall service level and performance of the store
• Attend to customers with types of after sales services
• Ensure appropriate stock inventory management
• Close sales to customers' satisfaction

Retail Store Operation

• Work with Store-In-Charge to ensure ECCO standards and operational practice are executed in the store
• Monitor stock and ensure optimal inventory
• Participation in inventory feedback to Merchandising team
• Handle customer feedback, returns and after-sales service
• Ensure the compliance of ECCO store operation and service guidelines from retail operations team
• Handle simple merchandise display and assist in window change
• Simple stock replenishment request
• Keep track of all ins and outs of inventory including sales, transfers, returns
• Alert Store-In-Charge if there are any discrepancies with inventory

Teamwork

• Sharing of feedback, information and best-practice sharing with the team
• Communicate in a manner that builds positive relationships with customers and mutual trust between colleagues
• Communicate in a manner that effectively transmits ideas and information to the team while also displaying effective listening skills
• Develop team cohesiveness

Requirements:

• Able to work retail hours and on weekends & public holidays
• Preferred to have 2 years of retail or sales experience
• Energetic, sociable, confident and result-oriented
• Excellent communication and relationship building skills

Compensation Entitlement Aside From Basic Salary:

• Commission
• Other Incentives
• Staff Discount
• Free Shoes
• Grooming Expenses
• Comprehensive Medical Benefits
• Birthday Leave
• Incremental Annual Leave
• Performance Bonus
• Yearly Salary Adjustment