RETAIL OPERATIONS MANAGER

Star 360; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A thriving retail company is seeking an experienced Operations Manager to oversee daily operations across multiple outlets. The ideal candidate will be responsible for team leadership, customer service quality control, and financial management, ensuring exceptional experiences for guests while optimizing operational efficiency. A passion for the footwear and fashion industry, alongside strong leadership and organizational skills, are crucial for success in this role.

Qualifications

• 5-10 years of experience in retail operations or hospitality management.
• Must have experience in the footwear & fashion industry.
• Able to work flexible hours or days at a time (including weekends and public holidays).

Responsibilities

• Manage the daily operations of multiple retail units.
• Recruit, train, and supervise staff.
• Ensure a consistent and high-quality customer experience.
• Assist in budget planning and monitor financial performance.
• Conduct regular audits and ensure corrective actions are taken.

Skills

Leadership

Communication

Organizational Skills

Education

Diploma/Bachelor’s degree in Hospitality Management, Business Administration, or related field

Tools

POS systems

Inventory management tools

Job description

We are seeking a results-driven and experienced Operations Manager to oversee and optimize the day-to-day operations of our retail outlets. The ideal candidate will have a strong background in hospitality or retail, excellent leadership skills, and a passion for delivering exceptional guest experiences while driving operational efficiency and profitability.

Key Responsibilities:

• Operational Oversight:

  • Manage the daily operations of multiple retail units

  • Monitor inventory control to minimize stocks in outlets

• Team Leadership:

  • Recruit, train, and supervise staff

  • Develop team schedules and manage labor budgets

  • Conduct regular performance evaluations and coaching

• Customer Service & Quality Control:

  • Ensure a consistent and high-quality customer experience

  • Handle guest complaints and resolve service issues promptly

  • Implement SOPs and service standards across all retail outlets

• Financial & Strategic Management:

  • Assist in budget planning and monitor financial performance

  • Analyze sales reports and identify areas for improvement

  • Implement cost-control strategies without compromising service quality

• Health & Safety Compliance:

  • Conduct regular audits and ensure corrective actions are taken

• Upkeep/Maintenance Management:

  • Liaise with suppliers and negotiate renovation/maintenance contracts and pricing

  • Ensure timely and accurate of completion of renovation/maintenance.

Qualifications:

• Diploma/Bachelor’s degree in Hospitality Management, Business Administration, or related field

• 5-10 years of experience in retail operations or hospitality management

• Must have experience in footwear & fashion industry

• Strong leadership, communication, and organizational skills

• Proficiency in POS systems and inventory management tools

• Able to work flexible hours or days at time (including weekend and PH)