Retail Operations Manager

KLS BROTHERS PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

A leading retail company is seeking a Retail Operations Manager to oversee the daily operations of multiple stores. The successful candidate will lead store managers, optimize operational efficiency, and ensure high standards of customer service. This role requires strong leadership skills and the ability to manage budgets effectively, making it crucial for driving store performance and compliance.

Qualifications

• Experience in managing retail operations and teams.
• Proficiency in POS and inventory systems.
• Strong leadership and mentoring capabilities.

Responsibilities

• Oversee daily operations and ensure compliance with standards.
• Lead and develop store managers and retail staff.
• Manage budgets and prepare operational reports.

Skills

Customer Service

Organizational Skills

Interpersonal Skills

Communication Skills

Tools

POS Systems

Inventory Systems

Event Management Tools

Job description

• Oversee the daily operations of multiple retail stores or a flagship location, ensuring efficiency and consistency.
• Implement company policies and ensure compliance with operational standards and procedures.
• Manage inventory levels, stock movement, and loss prevention initiatives.
• Maintain high standards in customer service, store appearance, and staff performance.

• Lead, mentor, and develop store managers and retail staff.
• Conduct training programs to enhance team performance and customer service.
• Monitor employee KPIs, provide performance feedback, and implement improvement plans.

• Manage budgets for store operations and events.
• Prepare reports on sales, staff performance, and event outcomes.
• Optimize expenses and resource allocation to improve cost efficiency.

• Proficiency in POS and inventory systems; experience with event management tools is a plus.
• Excellent organizational, interpersonal, and communication skills.
• Ability to travel as required for store visits and events.