Retail Operations Executive (Daily Beauty)

AMOREPACIFIC SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading beauty company is seeking a Retail Operations Executive in Singapore. You will oversee retail operations, manage merchandising, handle inventory, and assist in e-commerce tasks. Requirements include a Diploma or ITE, customer service skills, and knowledge of merchandising. This role involves working five days a week with occasional weekend commitments for sales events.

Qualifications

• At least a Diploma holder/ITE Graduates.
• Knowledge of merchandising will be an added advantage.
• Ability to handle heavy loads.
• Positive and growth mindset.
• Able to write, speak & understand simple English.
• Ability to multi-task.

Responsibilities

• Visit assigned supermarkets and pharmacies to provide excellent service.
• Ensure all products are well merchandised with adequate stock levels.
• Implement effective merchandising tactics and promotional displays.
• Manage the collection of expired products from stores.
• Generate daily sales reports for e-commerce operations.

Skills

Merchandising

Customer service

Inventory management

Event management

Education

Diploma holder / ITE Graduates

Tools

SAP system

Job description

We are seeking a motivated and detail-oriented Retail Operations Executive to join our dynamic team. In this role, you will gain hands-on experience in both retail operations, contributing to various tasks such as visiting retail outlets, managing product merchandising, coordinating promotional activities, and executing in-store events. Your responsibilities will include ensuring optimal product presentation, managing inventory, providing excellent customer service, and supporting sales performance analysis.

Job Description :

Retail Operation Management -

• Outlet visits: Visit assigned supermarkets and pharmacies to provide excellent service, fostering strong customer relationships to secure orders for all products.
• Merchandising: Ensure all company products, especially core SKUs, are well merchandised with adequate stock levels on shelves and in the warehouse.
• Merchandising tactics: Implement effective merchandising tactics, including product positioning, cross-selling, and upselling techniques.
• Coordination: Liaise and coordinate with internal and external staff for product ordering.
• Promotional setup: Promptly set up promotional displays, update POS materials, and ensure correct pricing displays during promotional periods.
• FIFO implementation: Implement First-In-First-Out (FIFO) practices to maintain product freshness and regularly check near-expired stocks to minimize trade returns.
• Quality Control: Monitor expired/expiring stock, product defects, and quality issues.
• Feedback: Provide regular feedback on product sales performance, store and display issues, and competitor activities to the Sales Representative.
• Return Collection: Manage the collection of expired products from stores.
• Event management: Oversee and manage monthly atrium sales events, including setup, stock management, and sales.
• Provided weekly updates to HQ on floor promotions that were scheduled to go live, as well as ongoing in-store promotions
• Liaised with the Finance department on administrative matters such as raising CSR, RA (Return Authorizations), and processing sales adjustments in cases of discrepancies.
• Provided monthly updates to HQ by tallying and reporting the current SOH (Stock on Hand).

PO Processing & retailers’ support -

• Process daily PO generated by retailers, issue invoices via SAP system and coordinate with sales team and supply chain for delivery
• Assist to manage retailers’ eStore on coordinating with retailers to ensure product images/description are aligned with brand guideline
• Assisted in monthly PO (Purchase Order) closing to ensure timely

E-commerce Operation Management -

• Reporting: Generate daily sales reports
• Assisting: Assist in managing e-commerce tasks during stock take.
• Team Collaboration: Collaborate with internal teams to handle daily customer requests, ensuring alignment with project timelines and deliverables.
• Backend Operations: Oversee store backend operations, including product listing, price changes, order execution, and employee access management.
• Additional Duties: Undertake any other duties or responsibilities as required.

Education and Experience

• At least a Diploma holder/ ITE Graduates
• Knowledge of merchandising will be an added advantage
• Able to handle heavy loads.
• Positive and growth mindset
• Able to write, speak & understand simple English.
• Ability to multi-tasking

Working days: 5 days a week (Mon to Fri / 9am – 6pm) and able to commit 1 weekend per month for atrium event