Retail Operations Executive – Boutique-Based | Luxury Timepiece Brand

Luxury Careers Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a leading luxury timepiece brand as a Retail Operations Executive, where you'll manage boutique operations and support sales efforts in a client-focused environment. With opportunities for career growth and a competitive salary package, this role is ideal for those thriving in a fast-paced, luxury setting.

Benefits

Attractive salary package

Performance-based incentives

Exclusive staff privileges

Career growth opportunities

Qualifications

• 1-2 years of experience in a similar luxury retail role.
• Prior sales experience is a plus.
• Familiarity with inventory management systems and CRM software.

Responsibilities

• Oversee inventory control and follow up on shipments.
• Coordinate in-store operations and support sales activities.
• Review rosters and manage after-sales service.

Skills

Organizational skills

Multitasking

Problem Solving

Attention to Detail

Communication skills

Interpersonal skills

Education

Diploma or Degree in Business Administration

Retail Management or related field

Tools

MS Office (Word, Excel, PowerPoint)

Inventory management systems

Customer Relationship Management (CRM) software

Job description

Skip to content

Play a key role in boutique operations for a world-renowned luxury timepiece brand
Attractive salary package with performance-based incentives and exclusive staff privileges
️ Boutique-based role with retail working hours – ideal for those who thrive in a fast-paced, client-facing luxury environment
Career growth opportunities within a prestigious and globally recognized luxury retail environment

About the role

This boutique-based role operates on retail shifts and hours, and is responsible for coordinating in-store operations and supporting sales activities to ensure the effectiveness of processes and workflows, ultimately delivering a seamless client experience in the boutique.

Responsibilities

Oversee inventory control and follow up on shipments, transfers, and consignments, while coordinating shipments in collaboration with the Central Sales Operations Coordinator in Geneva and HQ.

Monitor stock levels, sales, back orders, and deposit lists while ensuring timely replenishment and ordering of model stock, accessories, and POS materials.

Allocate products based on back orders, client needs, and sales targets, while coordinating high-end and limited timepiece movements to ensure precise allocation of limited editions.

Review rosters, leave, and overtime records while ensuring compliance and audit requirements are met in collaboration with the office; manage after-sales service from reception to delivery, handle customer enquiries, and oversee ordering of store supplies and stationery.

Support the client-facing team by handling back-office tasks during and after selling ceremonies—tasks that would otherwise require them to leave the client unattended.

Step in to conduct selling ceremonies when all client-facing team members are engaged, until one becomes available.

Monitor weekly and monthly forecasts, maintain the quality of the daily clientele book, support monthly store meetings and reporting, and consolidate monthly commission reports, staff KPIs, and incentive results.

Maintain the event client list in collaboration with the office team, ensure product availability for events, campaigns, launches, client trips, displays, and boutique action plans, provide timely and accurate reporting on leads and sales post-events, and manage the ordering and tracking of customer gifts.

Requirements

Diploma or Degree in Business Administration, Retail Management, or a related field.

1-2 years of experience in a similar role, preferably in luxury retail or boutique operations. With prior sales experience is a plus.

Familiarity with inventory management systems and customer relationship management (CRM) software.

Excellent organizational and multitasking abilities.

Proficiency in MS Office (Word, Excel, PowerPoint) and retail software.

Strong attention to detail and problem-solving skills.

Exceptional communication and interpersonal skills.

Registration No: R1875146

EA Licence No: 22C1376

How do your skills match this job?

How do your skills match this job?

Sign in and update your profile to get insights.

Your application will include the following questions:

Which of the following statements best describes your right to work in Singapore?

Luxury Careers strives to be a partner of choice with the aim of providing the right talent in accordance to our valued clients' and candidates' unique needs, while maintaining a high level of client service and support.

We do not view Talent and Recruitment in the traditional way. Instead, we come together with the right clients and the right candidates to approach all opportunities.

Our business ethos is to foster enduring relationships built on trust for both employers and job-seekers to facilitate a successful and consistent job fit. We believe that it must start in a place where we have clarity and trust, with our clients and with our candidates

What can I earn as a Retail Operations Executive