Retail & Operations Executive

OUR SECOND NATURE PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A retail company in Singapore is looking for a motivated Retail & Operations Executive to enhance the brand experience at their flagship store. The role includes overseeing daily operations, ensuring excellent customer service, and achieving sales targets. Candidates should have at least 1 year of retail experience and be fluent in English. Full-time commitments are essential, with attractive salary packages offered.

Benefits

Attractive salary packages

Benefits

Career growth potential

Qualifications

• Minimum 1 year working experience in retail (Fashion or F&B a bonus) or a customer-facing role.
• Able to converse fluently in English.
• Honest, hardworking, responsible, pro-active and a strong team player.

Responsibilities

• Executing and overseeing day to day operations.
• Handling daily customer queries with prompt solutions.
• Contributing to optimization of store operations.

Skills

Customer service

Inventory management

Team collaboration

Sales reporting

Job description

Job Description & Requirements:

We are looking for a fun, motivated, and driven team player to join our retail team at our flagship store in Singapore - a key figure in the overall OSN offline brand experience.

You should be someone who understands the brand and embodies our values.

Candidate must be able to commit on a full-time basis. We offer attractive salary packages, benefits and career growth potential.

The current position offered will be Full-Time Retail & Operations Executive or such other post as determined by the Employer, its holding company or its associate or subsidiary companies (together called the "Group").

Responsibilities include:

Retail:

• Executing and overseeing day to day operations i.e., Opening/Closing, inventory management, replenishments, customer service, cashiering, sales reporting, visual merchandising, goods receiving or deliveries
• Assisting in setup and roll out of new stores locally and overseas
• Achieving or exceeding sales and customer growth targets
• Ensuring excellent in store customer service and experience
• Executing in store-activities, events or campaigns
• Reporting on a daily/weekly/monthly product and sales performance
• Contributing regularly at internal meetings with team members to optimise store operations, improve workflow and productivity
• Reporting to Retail & Community manager

Customer service:

• Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
• Contributing regularly to innovation and improvement of workflow between online and offline sales channels
• Inspecting returned items and processing store credit refunds
• Ensuring excellent customer experience online and offline

Skills & Requirements

• Minimum I year working experience in retail (Fashion or F&B a bonus) or a customer-facing role
• Honest, hardworking, responsible, pro-active and a strong team player
• Able to converse fluently in English
• Must be able to commit 44 hours a week, including one day each weekend (Saturday and/or Sunday)

Please apply by submitting your CV to [e-mail].