Retail Operation Executive/Specialist (Regional – Southeast Asia)

POP MART; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A dynamic retail brand is seeking a Retail Operation Executive in Singapore to manage daily operations across Southeast Asia. The role involves collaborating with local teams, monitoring performance metrics, and ensuring compliance with brand standards. Candidates should have a degree in business or Retail Management and 2-4 years of experience in retail operations.

Qualifications

• 2–4 years’ experience in retail operations, preferably with multi-country exposure in Southeast Asia.
• Familiarity with store operations, retail KPIs, and performance analysis.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage and support daily retail operations across assigned regional markets.
• Coordinate with store managers and local teams to resolve operational issues.
• Monitor sales results, KPIs, and store performance.

Skills

Strong problem-solving skills

Coordination abilities

Communication skills

Education

Diploma/bachelor’s degree in business or Retail Management

Job description

Why Join Us?

Join a dynamic and fast-growing retail brand with strong presence across Southeast Asia. In this role, you will gain hands-on regional experience managing store operations across multiple countries, working closely with diverse teams to deliver consistent brand standards and outstanding customer experiences. You’ll have the opportunity to be involved in multi-country projects, collaborate with cross-functional teams, and play a key role in driving retail success across the region.

About the Role

We are looking for a proactive Retail Operation Executive to support our stores across Southeast Asia. This role will coordinate with local teams in different countries to ensure smooth store operations, maintain brand standards, and drive sales performance.

Key Responsibilities

• Manage and support daily retail operations across assigned regional markets.
• Coordinate with store managers and local teams to resolve operational issues promptly.
• Monitor sales results, KPIs, and store performance, recommending action plans for improvement.
• Support execution of promotions, campaigns, and new product launches.
• Ensure compliance with standard operating procedures, customer service guidelines, and visual merchandising standards.
• Conduct regular store visits and operational reviews (onsite or virtual).
• Collaborate with cross-functional teams such as Marketing, Supply Chain, and HR to align initiatives across markets.
• Assist with onboarding and training of store staff to ensure consistent operational quality.

Requirements

• Diploma/bachelor’s degree in business, Retail Management, or a related field.
• 2–4 years’ experience in retail operations, preferably with multi-country exposure in Southeast Asia.
• Familiarity with store operations, retail KPIs, and performance analysis.
• Strong problem-solving, coordination, and communication skills.
• Ability to work independently in a fast-paced environment.
• Willingness to travel occasionally within the region.