Retail Manager/Assistant Retail Manager

MAHA YU YI PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local bookstore in Singapore is seeking a Retail Supervisor to manage operations and oversee staff. The ideal candidate should have 3-5 years of retail experience, including supervisory experience, and be proficient in both Mandarin and English. Responsibilities include managing daily operations, curating book selections, and providing exceptional customer service. This role requires a passion for Chinese literature and the ability to work weekends and public holidays on a rotational basis.

Qualifications

• 3-5 years of retail experience, including 1 year in a supervisory role.
• Proficiency in Mandarin and English required for customer interaction.
• Strong leadership and interpersonal skills.

Responsibilities

• Manage daily operations and maintain a welcoming environment.
• Supervise and train staff on product knowledge and customer service.
• Coordinate in-store events and monitor sales trends.

Skills

Leadership and people management

Customer service

Bilingual (Mandarin and English)

Retail operations

Education

Diploma in Retail Management

Degree in Business or Humanities

Tools

Microsoft Excel

Job description

About Us

We are a Chinese bookstore located in Bras Basah Complex, Singapore’s iconic book and cultural hub, serving readers, educators, and cultural enthusiasts. Surrounded by art schools, museums, and libraries, our store offers a curated selection of Chinese-language books, cultural products, and literary events for both locals and institutions. We’re expanding our outreach and looking for a passionate, bilingual team member to join us.

Key Responsibilities

• Manage daily operations, POS accuracy, staff schedules, and maintain a clean, welcoming environment.
• Supervise and train staff on book knowledge, POS use, and customer service.
• Provide professional assistance to walk‑in and corporate customers; handle queries in Mandarin and English.
• Curate book selections, refresh displays, monitor sales trends, and prepare reports.
• Coordinate in‑store events, promotions, and external book fairs.

Ideal Candidate

• 3–5 years of retail experience, including at least 1 year in a supervisory or team lead role.
• Strong leadership and people management skills, with proven ability to coach and motivate a team.
• Excellent customer service and interpersonal skills.
• Proficiency in Mandarin and English (spoken and written) — required to serve Mandarin‑speaking customers and manage Chinese-language titles.
• Interest in Chinese literature and cultural products, or willingness to learn about Chinese books and lifestyle titles.
• Organized, detail‑oriented, and hands‑on in daily operation.
• Able to work retail weekends and public holidays on a rotational basis.

Ideal Qualifications

• Minimum: Diploma in Retail Management, Business Administration, Chinese Studies, or a related field.
• Preferred: Degree in Business or Humanities (not mandatory if experience is strong).
• 3–5 years of retail experience, including at least 1 year in a supervisory or team lead role.
• Experience in bookstore or cultural retail is an advantage.
• Proficiency in Mandarin and English (spoken and written) — required to serve Mandarin‑speaking customers and manage Chinese-language titles.
• Strong people management and training skills.
• Familiarity with inventory control and retail sales reporting.
• Comfortable using Microsoft Excel and basic office software.
• Able to support event coordination and visual merchandising.
• Willing to work weekends and public holidays on a rotational basis.

How to Apply

Submit your resume via MyCareersFuture or email [e-mail]. Please include:

• Position applied for
• Personal particulars (photo optional)
• Educational background
• Work experience
• Reasons for leaving previous roles (optional)
• Current and expected salary
• Availability / notice period

📍 Nearest MRT stations: Bugis / City Hall / Bras Basah

We welcome all qualified applicants and consider candidates fairly based on merit. Only shortlisted candidates will be notified.