Retail Manager, Airport

SMARTE CARTE SINGAPORE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in airport operations is seeking a Store Operations Leader to manage staff and ensure excellent service across terminals. The ideal candidate will have a diploma in Business Management and at least 3 years of supervisory experience in the industry. This role involves training staff, conducting audits for operational efficiency, and maintaining customer satisfaction. Strong leadership and communication skills are essential for success in this dynamic environment.

Qualifications

• Minimum 3 years of supervisory experience in airport terminal operations preferred.
• Ability to work on shift duty.
• Strong leadership and project management skills.

Responsibilities

• Lead a team of 30-50 staff in daily store operations.
• Conduct daily audits on store operational efficiency.
• Accountable for sales reconciliation and reporting.

Skills

Leadership

Interpersonal skills

Communication

Organizational skills

Problem-solving

Education

Diploma/ Degree in Business Management

Job description

Store Operations

· Lead a team of 30-50 staff in daily store operations across all terminals. Drive sales, ensure optimal performance, maintain a high level of customer service, security, and adherence to SOPs.

· Conduct daily store visits to audit store operational efficiency and identify opportunities for improvement.

· Establish, maintain and update all SOPs and conduct internal audits to ensure compliance and adoption of best practices.

· Handle customers inquires, feedback/complaints, and follow up with service recovery.

· Ensure operational excellence and optimization of resources.

People

· Develop & implement training programs. Responsible for leading onboarding & refresher training to equip staff with high competency & skills to perform all tasks i.e., wrapping, handling international delivery, laundry drop-off and other assigned tasks.

· Coach and conduct assessment on TL/ CSO competency levels through training, quizzes etc.

· Plan monthly rosters and manage leave administration for all subordinates.

Other administration duties

· Accountable for daily sales reconciliation and preparation of weekly sales reports. Conduct spot checks on cash float in the store.

· Responsible for accurate reporting i.e., sales reconciliation, bag wrap, CDV, EOD, weekly sales, laundry sales, Goodlugg, Luggme, DHL etc, and ensure records are disseminated to CSO timely.

· Build and maintain cordial working relationships with clients and other airport business partners.

· Perform other responsibilities as delegated or stipulated by the management team.

Job Specifications (Qualifications/Experiences):

· Diploma/ Degree in Business Management

· Minimum 3 years of supervisory experience in airport terminal operations preferred.

· Possess excellent interpersonal, communication and organizational skills.

· Able to work on Shift Duty.

Desirable Attribute:

· Leadership – Ability to steer, coach, direct, and delegate.

· Collaborative, agreeable, process driven.

· Dependable and trustworthy – Takes ownership and is willing to take on additional responsibilities.

· Influencing skills and able to handle conflicts & disagreements effectively.

· Project management, prioritize tasks and manage time effectively.