RETAIL MANAGER

KITCHEN KING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Une entreprise en pleine croissance, KITCHEN KING PTE. LTD., recherche un Retail Manager expérimenté pour superviser les opérations dans plusieurs emplacements. Ce poste de leadership exige des compétences stratégiques et une capacité à s'adapter à un environnement de vente au détail dynamique. Le candidat idéal possède au moins 5-7 ans d'expérience, un diplôme pertinent et une passion pour l'excellence du service client. Rejoignez-nous pour avoir un impact significatif et contribuer à la croissance de notre organisation.

Benefits

Comprehensive benefits package

Qualifications

• Minimum de 5-7 ans d'expérience en gestion de la vente au détail.
• Capacité avérée à diriger des ventes et à dépasser des objectifs.
• Compétences organisationnelles et en gestion d'équipe exceptionnelles.

Responsibilities

• Développer et exécuter des plans stratégiques de vente.
• Gérer les opérations de plusieurs magasins pour assurer la consistance.
• Établir et maintenir des normes élevées de service client.

Skills

Leadership

Problem Solving

Analytical Skills

Customer Service

Communication

Education

Bachelor’s degree in Business Administration or Retail Management

Tools

Microsoft Office Suite

POS systems

Retail management software

CRM tools

Inventory management tools

Job description

Job Overview

We are looking for an experienced and dynamic Retail Manager to oversee operations across multiple store locations. The Retail Manager will be responsible for driving sales growth, maintaining operational excellence, and ensuring a superior customer experience. This leadership role requires strategic planning, effective team management, and the ability to adapt to a fast-paced retail environment.

Key Responsibilities

• Sales Leadership & Strategy:
• Develop and execute strategic sales plans to achieve revenue and profitability targets.
• Monitor store performance and analyze sales data to identify trends and opportunities.
• Plan and oversee marketing initiatives and promotional campaigns to boost sales.
• Ensure the implementation of merchandising and pricing strategies across all locations.

Operational Management:

• Manage the overall operations of multiple retail outlets to ensure consistency and efficiency.
• Collaborate with inventory teams to ensure proper stock levels and timely restocking.
• Implement and maintain company policies, procedures, and quality standards.
• Conduct regular store visits to monitor performance and ensure operational excellence.

Customer Service Excellence:

• Establish and maintain high customer service standards across all locations.
• Address escalated customer complaints and implement strategies for improved satisfaction.
• Gather and analyze customer feedback to enhance the shopping experience.

Team Leadership & Development:

• Recruit, train, and develop store managers and retail staff.
• Set clear performance goals and provide regular coaching and feedback.
• Conduct team meetings to align on business goals, share updates, and recognize achievements.
• Foster a positive and inclusive workplace culture that encourages teamwork and productivity.

Compliance & Safety:

• Ensure compliance with workplace safety regulations and local laws.
• Monitor adherence to health, safety, and hygiene protocols across all stores.

Requirements:

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Minimum of 5-7 years of experience in retail management, with experience managing multiple locations.
• Proven ability to drive sales and exceed targets.
• Exceptional leadership, organizational, and problem-solving skills.
• Strong analytical skills to interpret sales data and develop actionable strategies.
• Proficiency in computer applications, including:
• Microsoft Office Suite (Excel, Word, PowerPoint).
• POS (Point of Sale) systems and retail management software.
• CRM and inventory management tools.
• Excellent communication and interpersonal skills to work with diverse teams and customers.
• Knowledge of market trends and customer preferences.
• Multilingual proficiency is a bonus.

Why Join Us?

• Take charge of managing and growing operations across multiple retail locations.
• Work in a dynamic environment that values innovation, collaboration, and excellence.
• Comprehensive benefits package, including [list benefits such as medical insurance, bonuses, etc.].
• Opportunity to make a significant impact and grow within a fast-expanding organization.