Retail Lead / Assistant (Full Time)

CRZTALES; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing retail and e-commerce business seeks a Retail Lead / Assistant to handle order processing, customer service, and retail operations. This full-time role includes conducting live-selling sessions and crafting unique crystal-related products. Join a creative team dedicated to delivering enchanting experiences with crystals, with training and team bonding activities included.

Benefits

Gym and pool use

Monthly team bonding

Annual retreat

Qualifications

• Able to work independently and as a team.
• Basic knowledge of social media platforms is required.
• Experience with TikTok LIVE is a plus.

Responsibilities

• Ensure e-commerce and social orders are fulfilled promptly.
• Assist with retail operations and customer service.
• Conduct TikTok LIVE sessions to showcase products.

Skills

Initiative

Positive attitude

Handicrafts

Basic knowledge of computer software

Experience with social media platforms

Tools

MS Office

Google Softwares

Excel

Job description

Retail Lead / Assistant (Full Time)

About

We are a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

Our vision is to become a global leader in providing enchanting crystal experiences that empower individuals to manifest their dreams and connect with the beauty of nature. Through quality crystals, innovative designs, and a commitment to customer delight, we aim to be the go-to destination for those seeking inspiration, serenity, and transformative experiences with crystals.

Job Responsibilities

• Order Processing : Ensure that e-commerce and socials’ orders are fulfilled promptly to ensure timely delivery and customer satisfaction.
• Fulfill Customer’s Orders & Customisation Request
• Retail Operation & Customer Service : Assist with the retail floor on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Handicraft works : Assist in assembling and crafting unique crystal-related products while ensuring high quality and workmanship for customers.
• TikTok LIVE Hosting : Conduct engaging live-selling sessions to showcase products, interact with customers and generate sales.
• Packing: Package products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• E-commerce Operation Support : Manage product uploads and photography for e-commerce platforms, ensuring accurate representation and quality imagery
• Daily Housekeeping Duties
• Other Ad-Hoc Duties as Assigned

Job Requirements

• High initiative and positive attitude, able to work independently and as a team
• Skilled in handicrafts and product assembly
• Basic knowledge computer software and social media platform (Instagram, MS Office, Google Softwares, Excel) is required
• Experience with TikTok LIVE is a plus
• Crystals knowledge is not necessary but will be beneficial
• Training will be provided
• Must be able to work on Saturdays
• Full time position with 5.5 work days per week

Benefit

• Gym and pool use
• Monthly team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat