Retail Executive/Manager

SMARTE CARTE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading airport operations company in Singapore is seeking a Store Operations leader to manage a team across terminal operations, ensuring high levels of customer service and operational excellence. The ideal candidate will have a diploma or degree, at least 5 years of supervisory experience, and strong leadership skills. This position involves conducting audits, managing training, and ensuring compliance with SOPs.

Qualifications

• Minimum 5 years of supervisory experience in airport terminal operations.
• Able to work on Shift Duty.

Responsibilities

• Lead a team of 30-50 staff in daily store operations.
• Conduct daily store visits to audit efficiency and identify improvements.
• Establish and update SOPs, conducting internal audits.
• Handle customer inquiries, feedback, and service recovery.
• Accountable for daily sales reconciliation and reporting.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Education

Diploma / Degree in Business Management

Job description

Store Operations

• Lead a team of 30-50 staff in daily store operations across all terminals. Drive sales, ensure optimal performance, maintain a high level of customer service, security, and adherence to SOPs.
• Conduct daily store visits to audit store operational efficiency and identify opportunities for improvement.
• Establish, maintain and update all SOPs and conduct internal audits to ensure compliance and adoption of best practices.
• Handle customers inquires, feedback/complaints, and follow up with service recovery.
• Ensure operational excellence and optimization of resources.

People

• Develop & implement training programs. Responsible for leading onboarding & refresher training to equip staff with high competency & skills to perform all tasks i.e., wrapping, handling international delivery, laundry drop-off and other assigned tasks.
• Coach and conduct assessment on TL/ CSO competency levels through training, quizzes etc.
• Plan monthly rosters and manage leave administration for all subordinates.

Administration

• Accountable for daily sales reconciliation and preparation of weekly sales reports. Conduct spot checks on cash float in the store.
• Responsible for accurate reporting i.e., sales reconciliation, bag wrap, CDV, EOD, weekly sales, laundry sales, Goodlugg, Luggme, DHL etc, and ensure records are disseminated to CSO timely.
• Build and maintain cordial working relationships with clients and other airport business partners.
• Perform other responsibilities as delegated or stipulated by the management team.

Job Specifications (Qualifications/Experiences):

• Diploma / Degree in Business Management or equivalent from a recognized university preferred.
• Minimum 5 years of supervisory experience in airport terminal operations.
• Possess excellent interpersonal, communication and organizational skills.
• Able to work on Shift Duty.

Desirable Attributes:

• Leadership – Ability to steer, coach, direct, and delegate.
• Collaborative, agreeable, process driven.
• Dependable and trustworthy – Takes ownership and is willing to take on additional responsibilities.
• Influencing skills and able to handle conflicts & disagreements effectively.
• Project management, prioritize tasks and manage time effectively.