Retail Executive

SPIN PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading company in Singapore is seeking a skilled Online Sales Manager to enhance sales via digital platforms. The ideal candidate will handle customer inquiries, coordinate sales transactions, and develop effective sales strategies. Excellent customer service and 2 years of relevant experience required.

Benefits

Performance Bonus

Commission Scheme Available

Staff Discount

Medical Benefits

Training Opportunities

Career Advancement

Qualifications

• 2 years of relevant work experience required for this role.
• Ability to manage online sales through multiple platforms.
• Strong skills in customer engagement and relationship building.

Responsibilities

• Manage and optimize sales through company websites and social media.
• Respond promptly to customer inquiries regarding products and services.
• Coordinate installation and delivery schedules for timely service.

Skills

Customer Service

Sales Strategy Development

Online Sales Management

Communication

Job description

Job Scope & Responsibilities:

Online Sales Management:

• Manage and optimize sales through company websites, social media (Facebook, Instagram), and e-commerce platforms (Shopee, Lazada).
• Assist to develop and execute online sales strategies to meet or exceed sales targets.

Inquiry Handling & message responses:

• Respond promptly to inquiries from online customers regarding products, pricing, availability, and delivery options.
• Provide accurate and helpful information to assist customers in making informed purchase decisions.
• Monitor and respond to messages and inquiries on all online sales platforms.
• Address customer concerns, help, and maintain a high standard of customer service

Sales and Product Knowledge:

• Providing sales service to walk-in customers entails effectively engaging, negotiating, providing product information, recommendations, solutions and closing sales transactions to meet customer needs and achieve sales goals.
• Actively promote and sell products, including spare parts and accessories.

Sales Transactions:

• Guide customers through the online purchase process, including order placement, customization (if applicable), and payment collection.
• Ensure a seamless and secure transaction experience for customers.

Installation and Delivery Coordination:

• Coordinate installation and delivery schedules with customers and relevant teams to ensure timely and efficient service.

Invoicing and Payment Collection:

• Prepare and issue sales invoices to customers accurately.
• Collect payments through various online payment methods, maintaining accurate records.

Stock Availability Checks:

• Collaborate with the warehouse team to verify stock availability for customer orders.
• Ensure timely communication of stock status to customers.
• Update the stock availability on every platform.

Sales Strategy Development:

• Collaborate with the sales team members, marketing, and management to develop sales strategies and tactics tailored to online channels.
• Participate in strategic planning sessions to achieve sales targets.

Customer Service Excellence & Customer Engagement:

• Ensure exceptional customer service by promptly addressing inquiries, concerns, and requests from customers.
• Build and maintain positive customer relationships to encourage repeat business.

Team Collaboration:

• Collaborate with marketing team to generate marketing materials, advertisements, promotions, and ideas that effectively support sales efforts and drive business growth.

Documentation and Compliance:

• Maintain accurate records of customer interactions, contracts, agreements, invoices, and delivery orders.
• Ensure compliance with company policies and legal requirements.
• Maintain organized records by filing and archiving invoices and customer-related documents.

Courier Services Coordination:

• Arrange courier or delivery services for online orders, ensuring timely and reliable deliveries to customers.
• Track shipment statuses and communicate delivery information to customers.

Quotations:

• Conducting a thorough assessment of the customer's requirements and preferences to ensure the quotation aligns with their specific needs, floor plan and design.
• Accurately calculating costs, pricing, and discounts, and preparing well-documented quotations that clearly outline products or services, terms, and pricing details for presentation to customers.

Reviews Management:

• Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly on all online platforms.

Benefits:

• Performance Bonus
• Commission Scheme Available
• Staff Discount
• Medical Benefits
• Training Opportunities
• Career Advancement
• 2 year of relevant work experience required for this role