Enable job alerts via email!
Generate a tailored resume in minutes
Land an interview and earn more. Learn more
A leading hotel is seeking a Retail Supervisor to oversee daily retail operations, ensuring excellent guest service and compliance with hotel standards. The position requires a diploma in food and beverage services or hospitality management, strong communication skills, and operational oversight during busy festive seasons. This role also includes liaising with other departments and managing sales channels, making it ideal for candidates with project management experience.
JOB SUMMARY
• He/She reports directly to the Retail Manager.
• The role is to administer the Retail Department in its daily operations.
• Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures.
JOB DUTIES AND RESPONSIBILITIES
9. Ensure proper hand over on the retail booth set up and tear down according to the retail manager and hotel’s directions.
10. Maintain good guests and associates relations.
11. Anticipate guests’ needs and know regular guests’ special requirements/preferences; follow up with guests constantly for any order, request, or requirement.
12.To be responsible for maintaining hotel’s assets and uphold high standards in discipline
13.Focus on Marriott’s “Spirit to Serve” as a way of improving standards and service for our guests and internal customers
14.Any other duties as may be assigned from time to time especially from outlets and banquet departments.
JOB REQUIREMENTS
- A diploma in Food & Beverage Services, Hospitality Management or a related field is often a minimum requirement.
- Experience in project management preferred
- Proficiency in using basic computer programs, such as Microsoft Office, and potentially hotel-specific software (e.g., Micros, Opera) is a plus.
- Strong verbal and written communication skills are essential for interacting with guests, team members, and management.
- The ability to work flexible hours, including evenings, weekends, and holidays, is often required.