Retail Director

Gain City Group of Companies; Singapore; On-site; SGD 140,000 - 220,000; Full time

Benefits offered by this job

Learning & development opportunities

Comprehensive benefits package

Job summary

Gain City Group of Companies is seeking a highly driven Retail Director to lead our retail operations across multiple outlets in Singapore. The role demands a hands-on leader with strong commercial acumen to deliver revenue growth, optimize P&L, and elevate the customer experience.

The successful candidate will drive sales performance, oversee merchandising standards, and collaborate with store managers to maximize conversions and staff productivity.

Qualifications

• Minimum 6–10 years of experience in retail or sales leadership.
• Proven track record in driving sales and managing multi-store retail operations.
• Strong understanding of retail KPIs, promotions, and store-level execution.
• Experience in P&L management and business performance optimization.
• Strong leadership, coaching, and team development capabilities.
• Experience working with suppliers, distributors, and brand principals.
• Excellent analytical, communication, and stakeholder management skills.
• Experience with CRM systems and retail sales tools.
• Degree in Business Administration, Marketing, Engineering, or a related field.

Responsibilities

• Drive overall retail sales performance and ensure achievement of revenue, margin, and KPI targets.
• Lead and manage multi-store operations, ensuring consistency in execution, merchandising, and service standards.
• Monitor daily, weekly, and monthly sales performance and implement corrective action plans.
• Work closely with store managers to drive sales conversion, staff productivity, and operational efficiency.
• Plan and execute in-store promotions, campaigns, and product launches to maximize sales opportunities.
• Take ownership of retail P&L, including budgeting, forecasting, and cost control.
• Build strong relationships with suppliers and brand partners to support pricing, promotions, and product availability.
• Ensure optimal inventory levels, stock replenishment, and loss prevention across all outlets.
• Lead, coach, and develop high-performing retail teams, including performance management and succession planning.
• Handle escalated operational and customer issues to ensure service excellence

Skills

Retail leadership

Multi-store management

P&L management

CRM systems

Stakeholder management

Analytical skills

Communication

Team development

Education

Bachelor's degree in Business Administration, Marketing, Engineering, or related field

Tools

Retail sales tools

Job description

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are seeking a highly driven Retail Director to lead our retail operations and drive sales performance across multiple outlets. This role requires a hands-on leader with strong commercial acumen to deliver revenue growth, operational excellence, and an outstanding customer experience.

Key Responsibilities

• Drive overall retail sales performance and ensure achievement of revenue, margin, and KPI targets

• Lead and manage multi-store operations, ensuring consistency in execution, merchandising, and service standards

• Monitor daily, weekly, and monthly sales performance and implement corrective action plans

• Work closely with store managers to drive sales conversion, staff productivity, and operational efficiency

• Plan and execute in-store promotions, campaigns, and product launches to maximize sales opportunities

• Take ownership of retail P&L, including budgeting, forecasting, and cost control

• Build strong relationships with suppliers and brand partners to support pricing, promotions, and product availability

• Ensure optimal inventory levels, stock replenishment, and loss prevention across all outlets

• Lead, coach, and develop high-performing retail teams, including performance management and succession planning

• Handle escalated operational and customer issues to ensure service excellence
  

Qualifications and Requirements

• Minimum 6–10 years of experience in retail or sales leadership, preferably in IT or electronics industry

• Proven track record in driving sales and managing multi-store retail operations

• Strong understanding of retail KPIs, promotions, and store-level execution

• Experience in P&L management and business performance optimization

• Strong leadership, coaching, and team development capabilities

• Experience working with suppliers, distributors, and brand principals

• Excellent analytical, communication, and stakeholder management skills

• Experience with CRM systems and retail sales tools

• Degree in Business Administration, Marketing, Engineering, or a related field

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Note

• Only shortlisted candidates will be notified

• Position may be adjusted to Senior Manager based on experience