Retail Customer Service Officer

DR HAACH PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable beauty brand in Singapore is seeking a Customer Service Officer to manage customer inquiries and improve service quality. Responsibilities include analyzing customer feedback, supervising order processing, and ensuring customer satisfaction. Candidates should have excellent communication skills and knowledge of CRM systems. This role is a great starting point in the beauty industry.

Qualifications

• Strong interpersonal and communication skills are essential.
• Experience with CRM systems is beneficial.
• Computer proficiency is required.

Responsibilities

• Analyse customers' feedback and present findings.
• Develop service quality processes.
• Manage customer concerns effectively.

Skills

Excellent interpersonal communication

Written communication skills

Oral communication skills

Knowledge of CRM systems

Computer skills

Knowledge of mediation techniques

Job description

Overview

Join us in a well trusted beauty brand as a Customer Service Officer!

Great beauty benefits and a good step to step into this industry!

Responsibilities

• Analyse customers' feedback to understand areas for improvement and present the findings to senior management.
• Develop service quality processes.
• Manage customers' concerns.
• Monitor responses to customer requests and queries to minimise gaps in customer service delivery.
• Organise the client contact database.
• Supervise order processing and order fulfilment.
• Responsible and demonstrate CSO etiquette.
• Ensure good customer satisfaction

Requirements

• Excellent interpersonal and written and oral communication skills.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.