Retail Customer Service (Mon to Fri, Office Hr, need to have retail exp)

Align Recruitment Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is seeking a Customer Service Officer to handle inquiries and complaints. The ideal candidate has a Diploma and 2-3 years of experience in customer service, strong communication skills, and knowledge of Microsoft Office and SAP. This role offers a regular office working environment from Monday to Friday.

Qualifications

• Minimum Diploma in any discipline.
• Preferably 2 to 3 years of experience in a customer service role.
• Strong customer service mindset and excellent communication skills.

Responsibilities

• Handle general customer inquiries and feedback through various channels.
• Provide knowledgeable responses regarding products, pricing, and stock availability.
• Resolve customer complaints in accordance with company policies.

Skills

Customer service mindset

Excellent communication skills

Exceptional written communication skills

Education

Diploma in any discipline

Tools

Microsoft Office applications

SAP

Job description

Customer Service Officer

Working Details:

• Monday-Friday 830-530pm, office working environment

• Located at Ang Mo Kio

Responsibilities:

• Handle general customer inquiries and feedback through various channels (e.g., emails, phone calls, and social media).

• Provide knowledgeable responses to questions regarding products, pricing, and stock availability.

• Resolve customer complaints in accordance with company policies.

• Follow up with respective departments on the status of solutions for customer requests and complaints.

• Maintain accurate records of customer interactions.

• Review and compile reports on compliments and complaints.

• Present monthly Customer Service / Loss Prevention Reports.

• Support and participate in company events.

Requirements:

• Minimum Diploma in any discipline.

• Preferably 2 to 3 years of experience in a customer service role within a service environment.

• Strong customer service mindset and excellent communication skills.

• Exceptional written communication skills.

• Proficient in Microsoft Office applications.

• Knowledge of SAP and Case Trust is an advantage

You may email your resume to [e-mail] for more information.

Regret to inform you that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)