Retail Associate/ Senior Retail Associate

COMO Pte Ltd; Singapore; On-site; SGD 27,000 - 42,000; Full time

Job summary

COMO Group is seeking a Customer Service and Fashion Advisory professional to join our luxury boutique team in Singapore. You will greet customers, provide styling recommendations, and ensure a seamless shopping experience.

Your role includes up-selling, maintaining client relationships, and staying informed about new arrivals and promotions. Join a network of luxury brands under COMO Group, delivering exceptional service in a fast-paced, high-end environment while upholding our commitment to

Qualifications

• No experience required.
• Luxury fashion retail experience is a plus.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-end retail environment.

Responsibilities

• Greet and engage with customers, creating a welcoming atmosphere.
• Provide personalized styling advice and recommendations.
• Handle customer inquiries and resolve issues promptly and professionally.
• Achieve individual and store sales targets through effective sales techniques.
• Upsell and cross-sell products to maximize sales opportunities.
• Process sales transactions accurately and efficiently.
• Build and maintain long-term relationships with clients to encourage repeat business.
• Maintain client records and follow up with personalized communications.

Skills

Interpersonal skills

Communication skills

Sales mindset

Fashion knowledge

Customer service

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Join us and be part of brands like Comme des Garcons, Jacquemus, Self-Portrait, Thom Browne, AMI Paris, Alexander Wang and more!

Job Responsibilities:

Customer Service:

• Greet and engage with customers warmly, creating a welcoming atmosphere
• Assist customers in finding suitable products based on their needs and preferences
• Provide personalized styling advice and recommendations
• Handle customer inquiries and resolve issues promptly and professionally

Fashion Advisory (Sales)

• Achieve individual and store sales targets through effective sales techniques
• Upsell and cross-sell products to maximize sales opportunities
• Process sales transactions accurately and efficiently

Product Knowledge

• Maintain up-to-date knowledge of products, including features, benefits, and trends
• Educate customers on product care, fitting, and styling options
• Stay informed about new arrivals, promotions, and store events

Customer Relationship Management

• Build and maintain long-term relationships with clients to encourage repeat business
• Maintain client records and follow up with personalized communications
• Notify customers about new products, events, and promotions

Requirements

• No experience welcomed.
• Proven experience in luxury fashion retail or a related field is a plus.
• Strong passion for luxury fashion and a keen sense of style.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic, and high-end retail environment.
• Sales-driven with a track record of meeting or exceeding sales targets.
• Knowledge of fashion trends and luxury brands.