Retail Associate

COMO PTE. LTD.; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

Join a leading company in the luxury fashion retail sector as a Customer Service Associate. In this dynamic role, you will provide exceptional customer service, assist customers with product selections, and help the store achieve sales goals. This position welcomes all levels of experience, and candidates with a passion for fashion are encouraged to apply.

Qualifications

• No experience welcomed, proven experience in luxury fashion retail is a plus.
• Strong passion for luxury fashion and keen sense of style.
• Knowledge of fashion trends and luxury brands.

Responsibilities

• Greet customers warmly and assist in finding suitable products.
• Achieve sales targets and process transactions efficiently.
• Build long-term customer relationships to encourage repeat business.

Skills

Interpersonal skills

Communication skills

Sales-driven

Job description

The COMO Group represents an integrated approach to living well, grounded in a celebration of diversity and a deep respect for authenticity. The Group’s businesses extend across hospitality (COMO Hotels and Resorts), fashion (Club21, Kids21, Dover Street Market Singapore), wellness (COMO Shambhala), organic living and specialty foods (COMO Dempsey, Culina and SuperNature) and philanthropy (COMO Foundation).

Join us and be part of brands like Comme des Garcons, Jacquemus, Self-Portrait, Thom Browne, AMI Paris, Alexander Wang and more!

Job Summary:

In this role, you will be responsible for providing exceptional customer service and achieving sales targets to ensure the delivery of exceptional customer service and sales performance. In addition, this role requires managing and maintaining store display standards and arrangement of merchandise as well as stock/shelves replenishment according to the company’s Standard Operating Procedures.

Responsibilities

Customer Service

• Greet and engage with customers warmly, creating a welcoming atmosphere
• Assist customers in finding suitable products based on their needs and preferences
• Provide personalized styling advice and recommendations
• Handle customer inquiries and resolve issues promptly and professionally

Fashion Advisory (Sales)

• Achieve individual and store sales targets through effective sales techniques
• Upsell and cross-sell products to maximize sales opportunities
• Process sales transactions accurately and efficiently
• Product Knowledge
• Maintain up-to-date knowledge of products, including features, benefits, and trends
• Educate customers on product care, fitting, and styling options
• Stay informed about new arrivals, promotions, and store events

Customer Relationship Management

• Build and maintain long-term relationships with clients to encourage repeat business
• Maintain client records and follow up with personalized communications
• Notify customers about new products, events, and promotions

Requirements

• No experience welcomed.
• Proven experience in luxury fashion retail or a related field is a plus.
• Strong passion for luxury fashion and a keen sense of style.
• Exceptional interpersonal and communication skills.
• Ability to work in a fast-paced, dynamic, and high-end retail environment.
• Sales-driven with a track record of meeting or exceeding sales targets.
• Knowledge of fashion trends and luxury brands.