Retail Associate

Mandai Wildlife Group; Singapore; On-site; SGD 24,000 - 36,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an entry-level position in customer service. This role involves delivering exceptional service to guests, maintaining store displays, and driving sales through product knowledge and upselling. The successful candidate will have a passion for service and be ready to engage with visitors in a vibrant wildlife setting. Join a dynamic team committed to providing memorable experiences while working in a unique nature destination that emphasizes conservation and guest satisfaction.

Qualifications

• Minimum 1 year of customer service experience required.
• Friendly and approachable with a passion for service.

Responsibilities

• Deliver exceptional customer service and answer guest queries.
• Maintain visual displays and ensure store cleanliness.

Skills

Customer Service

Communication Skills

Sales Skills

Product Knowledge

Education

GCE 'N' Levels

Tools

Point-of-Sales System

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Main Duties And Responsibilities

• Deliver exceptional customer services to guests and answer guest queries;
• Acquire and demonstrate product knowledge and recommend suitable merchandise to guests;
• Upkeep the visual displays of merchandise, price tags and ensure store cleanliness and tidiness of displays;
• Share with guest relevant park membership, conservation efforts and related information in aid of providing a holistic experience to guest;
• Work with supervisors to ensure timely replenishment of merchandise;
• Process stock count and receiving of stock;
• Work with supervisors to drive sales and seize opportunities in upselling products;
• Operate point-of-sales system and ensure accuracy in sales and inventory in compliance with standard operating procedures;
• Ensure online orders are duly packed and dispatched according to schedule;
• Ensure return/exchange/write off of merchandise is timely carried out;
• Other ad-hoc duties as assigned.

Requirements

• Minimum GCE 'N' levels
• Minimum 1 year of relevant formal/informal experience in customer service-related role
• Friendly and approachable with a passion for service
• Service oriented with good communication skills
• Able to lift heavy stocks and willing to travel
• Able to work on weekends and Public Holidays

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Travel Arrangements