Retail Assistant (VIVAIA)

ELEGANCE & COMFORT PTE. LTD.; Singapore; On-site; SGD 32,000 - 48,000; Full time

Job summary

VIVAIA is seeking passionate Brand Advisors to join our retail team and deliver an exceptional shopping experience. You will engage customers, understand their needs, introduce suitable products, and create a memorable brand experience while achieving store sales targets.

As a Brand Advisor, you will be the face of VIVAIA, ensuring excellent customer service, maintaining store presentation, and staying informed on product knowledge and brand initiatives.

Qualifications

• 1-2 years of retail, fashion, footwear, beauty, lifestyle or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Able to work independently and as part of a team.

Responsibilities

• Welcome and engage customers in a warm, professional manner.
• Understand customer needs and recommend suitable products.
• Provide personalised product recommendations and styling advice.
• Build relationships to encourage repeat visits.
• Ensure a positive and memorable shopping experience.

Skills

Retail experience

Communication

Customer service

Sales mindset

Job description

About VIVAIA

VIVAIA is a modern fashion footwear brand that combines style, comfort, innovation and sustainability. We are looking for passionate and customer-focused Brand Advisors to join our retail team and deliver an exceptional shopping experience to every customer.

As a Brand Advisor, you will be the face of VIVAIA. You will engage customers, understand their needs, introduce suitable products, and create a memorable brand experience while achieving individual and store sales targets.

Responsibilities:

1. Customer Experience

• Welcome and engage customers in a warm, professional and approachable manner.
• Understand customers' needs, preferences and lifestyle to recommend suitable products.
• Provide personalised product recommendations and styling advice.
• Build strong relationships with customers and encourage repeat visits.
• Ensure every customer receives a positive and memorable shopping experience.

2. Product & Brand Knowledge

• Develop strong knowledge of VIVAIA's products, collections, materials, designs, features and benefits.
• Understand VIVAIA's brand story, values and sustainability initiatives.
• Confidently explain product features and recommend products according to customers' needs.
• Stay updated on new collections, promotions and product launches.

3. Sales Performance

• Achieve individual and store sales targets.
• Proactively approach customers and identify sales opportunities.
• Recommend complementary products where appropriate.
• Assist customers throughout the full sales journey, from product selection to checkout.
• Support the store in achieving key sales KPIs and business objectives.

4. Store Operations

• Maintain a clean, organised and visually appealing store environment.
• Ensure products are properly displayed and replenished.
• Assist with stock receiving, stock replenishment and inventory checks.
• Ensure product displays follow VIVAIA's visual merchandising guidelines.
• Handle POS transactions and payments accurately.
• Support opening and closing procedures when required.

5. Customer Service & After-Sales Support

• Handle customer enquiries professionally.
• Assist with exchanges, returns and other customer service matters according to company policy.
• Follow up with customers when required.
• Escalate customer issues to the Store Manager when necessary.

6. Teamwork

• Work closely with the Store Manager and retail team to achieve store objectives.
• Support colleagues during busy periods.
• Share product knowledge, customer feedback and sales insights with the team.
• Maintain a positive and professional working environment.

7. Brand Representation

• Represent VIVAIA professionally at all times.
• Maintain a well-groomed and professional appearance.
• Demonstrate VIVAIA's brand values through communication and customer interactions.
• Participate in store events, product launches and promotional activities when required.

Requirements:

• Minimum 1-2 years of retail, fashion, footwear, beauty, lifestyle or customer service experience preferred.
• Candidates without retail experience but with a strong passion for fashion and customer service are welcome to apply.
• Excellent communication and interpersonal skills.
• Customer-oriented with a positive and approachable personality.
• Strong interest in fashion, footwear and lifestyle products.
• Confident in engaging and communicating with customers.
• Sales-driven and motivated by achieving targets.
• Able to work independently as well as part of a team.
• Responsible, proactive and willing to learn.
• Comfortable working in a fast-paced retail environment.
• Able to work retail shifts, weekends and public holidays.