Retail Area Support Executive (Operations)

Job Title: Area Support Executive (Operations)

Role Overview: Reports to the Area Manager in supporting store operations, ensuring compliance, and assisting with daily tasks.

Key Responsibilities:

• Assist with routine store checks and audits.
• Support random cash audits, form updates, and store maintenance checks.
• Monitor customer deposits, license expiries, and coordinate equipment calibration.
• Provide ROP/AML updates and operational guidance.
• Execute and implementation of new initiatives and system enhancements.
• Assist with staff counselling, disciplinary actions, and ensure fairness in manpower deployment.
• Recommending on possible process improvements.
• To ensure repairs, maintenance, and security are in order.
• Assist with statutory board requirement.
• Ensure valuation, marketing feedback, and pricing guidance is in place.
• Assist with sales interactions and customer service.
• Ensure and monitor on customer recoveries and recommend blacklisting.
• Attend Ops meetings and prepare minutes.
• Assist in operational updates.
• Coordinate and liaise with Operations Team in store openings, closures, relocations, and stock takes.

Requirements:

• Strong organizational and communication skills.
• Frequent travel to various store locations.
• Diploma in business or retail management preferred.
• Fresh graduates are welcome to apply.