Retail and Operations Associate

The Atelier & Co Holdings Pte Ltd; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic retail professional to manage both e-commerce and physical outlets. This role emphasizes customer service excellence, requiring a proactive approach to problem-solving and a strong focus on sales. Ideal candidates will have a diploma and 1-2 years of experience in luxury retail, showcasing strong communication and interpersonal skills. With responsibilities including managing retail promotions and customer relationships, this position offers an exciting opportunity to engage with clients and contribute to a vibrant retail environment. If you are passionate about retail and eager to make a difference, this role is for you.

Qualifications

• Min. Diploma graduated with 1-2 years of retail sales experience.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage e-commerce platform and retail outlet(s) effectively.
• Ensure high-standard customer service and visual merchandising.

Skills

Customer Service Excellence

Communication Skills

Sales Focus

Interpersonal Skills

Problem Solving

Education

Diploma

Tools

Shopify

Google Ads

Mailchimp

Facebook/Instagram

Job description

• Manage e-commerce platform
• Manage retail outlet(s)
• Effectively manage the daily retail sales, order fulfillment, customer relationships.
• Customer Service Excellence - Provide a high-standard level of service to all customers by being proactive, identify and solve their problems, and always be professional and courteous.
• Ensure proper visual merchandising is maintained according to company guidelines and brand standard.
• Manage retail promotions, sales, marketing programs
• Effectively manage loyalty program

Key Requirements & Qualifications

• Min. Diploma graduated
• Min 1-2 years retail sales experience, preferably in luxury retail;
• Demonstrated strong communication and interpersonal skills.
• Outgoing personality and willingness to engage with people.
• Sales and Results focused with high energy
• Strong interests in events, florals, crafts preferred.
• Demonstrated track record of successful client management and a portfolio of VIP clients.
• Basic understanding of social media/E-commerce platforms (Shopify, Google Ads, FB/IG, Mailchimp).
• Must be Singaporean Citizen/PR