Retail and Omni Service & Education Manager

l'oreal singapore pte. ltd.; Singapore; Sur place; SGD 90 000 - 150 000; Plein temps

Résumé du poste

L’Oréal Singapore Pte. Ltd. in Singapore seeks a senior professional to drive retail expansion and commercial activation across the SAPMENA region. You will adapt global real estate strategies, oversee a regional lifecycle, and coordinate with landlords and brokers to optimize the portfolio.

Responsibilities include campaign alignment with regional teams, KPI tracking, and delivering data-driven insights to enhance activation and performance across markets.

Qualifications

• Experience coordinating retail operations across multi-market networks.
• Strong data fluency to turn KPIs into strategic action.
• Ability to manage landlord and brokerage relationships.

Responsabilités

• Adapt and deploy the global retail real estate strategy across the SAPMENA zone.
• Oversee end-to-end retail real estate lifecycle across key markets.
• Build and manage relationships with landlords, developers, and broker networks.
• Establish and monitor regional KPIs (occupancy costs, portfolio efficiency, rollout timelines).
• Coordinate regular portfolio reviews with country entities and global team.
• Collaborate with brand teams to define campaigns, O+O touchpoints, and GWP mechanics.
• Monitor product launches and marketing campaigns for performance.
• Deliver data-rich monthly reports and actionable presentations.

Connaissances

Account Management

Retail Activation

Business Intelligence

Sourcing Excellence

Cross-functional Communication

Description du poste

Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

Reporting to the Omni Key Account Manager Lead, you will drive retail expansion and commercial activation across the dynamic SAPMENA region.

Property

• Zone Real Estate Strategy & Alignment:Adapt and deploy the global retail real estate strategy across the SAPMENA zone, ensuring local country expansion plans align with global brand guidelines, DMI objectives, and regional market specificities.
• Portfolio & Lifecycle Management:Oversee the end-to-end retail real estate lifecycle across key SAPMENA markets—ranging from site selection and lease negotiations to store design, construction, renovation, and ongoing regional portfolio optimization.
• Regional Stakeholder & Partner Management:Build and manage relationships with key regional institutional landlords, developers, and international or regional brokerage networks across the diverse SAPMENA footprint.
• Performance & KPI Tracking:Establish and monitor regional real estate KPIs (such as occupancy costs, portfolio efficiency, and rollout timelines) to evaluate strategy effectiveness and drive continuous improvement across the zone.
• Governance & Country Liaison:Act as the central regional liaison between the global retail real estate team and SAPMENA country entities, coordinating regular portfolio reviews and ensuring the effective local execution of real estate action plans.

Activation

• Brand & Promotional Coordination:Collaborate with regional and local brand teams to define and harmonize campaign plans, O+O touchpoints, value proposition, product sets, and Gift-With-Purchase (GWP) mechanics seamlessly.
• Campaign & Launch Tracking:Monitor and track the performance, rollout, and impact of new product launches and marketing campaigns.
• Data Analytics & Reporting:Deliver comprehensive monthly reports, ad-hoc data analysis, and polished presentations (PPT) to provide actionable insights.
• Portfolio Management: Coordinate with brand capacity + management
• Supply Chain & Operations:Governance on Key launches & hero products, tracking service rate across multiple markets to ensure 100% OSA & Fill rate.
• Internal Stakeholder Support:Empower brand teams with robust data, internal presentations, and performance tracking

We Are Looking For

• Account Management:Proven ability to coordinate retail operations across multi-market networks.
• Retail / Trade Activation:Expertise in planning, executing, and tracking omnichannel commercial campaigns.
• Business Intelligence Analytics:Strong data fluency to turn retail KPIs into strategic action.
• Direct Sourcing & Sourcing Excellence:Capability to manage institutional landlord and brokerage relationships.
• Collaborative Team Player:A strong communicator who aligns cross-functional and country teams seamlessly

What’s In It For You

• A place for you to leave your comfort zone and grow beyond your potential.
• Real responsibility from day 1, there’s no sitting on the sidelines at L’Oréal.
• An environment where people of every background are accepted, can speak up, and will thrive!
• A place where you can contribute to something bigger!

Who We Are

L’Oréal is present in 150 markets on five continents devoted to ‘Creating beauty that moves the world’. In the L’Oréal Luxe Division, we craft the very best of luxury beauty experiences in fragrance, skincare, and makeup across 25 aspirational brands.

We’re committed to guaranteeing inclusive recruitment processes and strictly prohibit discrimination against any applicant.