Retail and Merchandise Lead

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A luxury hospitality and entertainment company in Singapore seeks a Retail Manager to oversee strategic planning, merchandise curation, and staff training for its retail operations. The ideal candidate has over 5 years of experience in retail management, especially within attractions. Join a dynamic team focused on delivering exceptional customer service and driving sales growth.

Qualifications

• 5+ years of proven experience in retail management, preferably in an attraction or museum.
• Ability to create and manage detailed project plans and budgets.
• Knowledge of industry trends and competitor activities.

Responsibilities

• Plan strategy for Attraction Retail's growth.
• Lead merchandise curation and manage vendor relationships.
• Analyze sales data and adjust strategies to meet targets.
• Train staff and ensure high standards of customer service.
• Maintain inventory levels and ensure store operations comply with health and safety regulations.

Skills

Strong business and project management skills

Excellent communication and interpersonal skills

Creative thinking and problem-solving abilities

Strong organizational skills

Flexibility and adaptability

Education

Diploma or Bachelor's degree in Retail Management or Business Administration

Job description

Job Responsibilities

• Strategic Planning: Plan the strategy and future developments for Attraction Retail, ensuring long-term growth and sustainability.
• Merchandise Curation and Management: Lead the team to collaborate with the marketing and brand departments to curate and develop new products that align with brand, market trends and customer preferences. Manage vendor relationships, negotiating contracts and ensuring timely delivery of merchandise.
• Revenue and Budget Management: Analyze sales data to identify trends and opportunities for growth, adjusting strategies as needed to meet sales targets. Prepare and control the store’s budget to minimize expenditure and maximize efficiency.
• Market Analysis: Keep abreast of market trends to determine the need for improvements in the store.
• Supervise and Train Staff: Oversee, train, and assist employees in customer service, store maintenance, and product promotions.
• Inventory Management: lead the team to maintain proper inventory levels, ensure stocking, and implement purchasing plans.
• Sales and Promotions: Lead the team to collaborate with the marketing team and other business units to create promotional campaigns and in-store events that drive foot traffic and sales.
• Customer Service: Ensure high standards of customer service are maintained, training staff to provide knowledgeable and friendly assistance to visitors.
• Store Operations: Organize all store operations and allocate responsibilities to personnel.
• Legal Compliance: Ensure the store and team complies with all legal health and safety guidelines.

Job Requirements

Education & Certification

• Diploma or Bachelor's degree in Retail Management, Business Administration, or a related field.

Experience

• 5 or more years of proven experience in conceptualizing and operating a retail store, preferably within an attraction or museum

Other Prerequisites

• Strong business and project management skills, including the ability to create and manage detailed project plans,
• timelines, and budgets.
• Excellent communication and interpersonal skills for effective collaboration with internal teams and
• external partners.
• Creative thinking and problem-solving abilities to identify and implement innovative commercial
• opportunities.
• Knowledge of industry trends and competitor activities to maintain a competitive edge.
• Availability to work in the evenings and on weekends as necessary.
• Ability to perform additional duties as directed.
• Preferred Skills
• Familiarity with retail and guest experience enhancement strategies.
• Ability to analyze guest feedback and attendance data to inform future retail initiatives.
• Strong organizational skills and attention to detail.
• Flexibility and adaptability to handle various tasks and responsibilities.
• Ability to work independently and as part of a team in a fast-paced environment.