Restaurant Supervisor, Fico

The Lo & Behold Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Un restaurant italien en bord de mer à Singapour recherche un leader passionné pour gérer les opérations de service et améliorer l'expérience client. Vous serez responsable de la satisfaction des invités et de la formation des nouveaux employés. Le poste propose un environnement dynamique avec des opportunités de croissance de carrière et de reconnaissance.

Benefits

Couverture médicale et assurance

Réductions sur les repas en entreprise

Incitations mensuelles de vente

Congés sabbatiques après plusieurs années de service

Qualifications

• Expérience en opérations de service dans la restauration.
• Capacité à mener des équipes et à former des employés.
• Excellentes compétences en service client et en relation avec les invités.

Responsibilities

• Diriger les opérations de service et maintenir des relations solides avec les clients.
• Prendre des commandes et enrichir la description du menu.
• Assurer la satisfaction des invités en étant proactif.

Skills

Leadership

Service excellence

Guest relations

Proactivity

Problem-solving

Job description

Fico is a casual, beachfront Italian restaurant along East Coast Park by Chef-Partner Mirko Febbrile. Fico is inspired by Cucina Povera (a waste-not, want-not approach) and celebrates the simplest things in life, from humble ingredients to genuine, no-frills hospitality.

Fico is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Leading service operations

• Building and maintaining relationships with guests

• Order taking and menu description

• Up-selling products based on your extensive product knowledge

• Assuring outlet setup is complete and walkthrough is done before shift

• Maintaining guest satisfaction levels by being proactive in service/bar operations

• Improving procedures and systems

• Conducting basic training and ensure SOPs are adhered to

What to expect:

• Direct transport in to restaurant from Bedok MRT Station

• 5 day work week

• Join a dynamic, young and fun loving service team

• Excellent team culture and a defined career growth plan to develop yourself

We love people who:

• Go above and beyond to make someone else's day

• Are thoughtful and kind, while upholding high standards

• Own outcomes and drive solutions

• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms