Restaurant Supervisor / Captain (Hotel / Resort)

MANDAI RESORTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned hospitality company is looking for a Restaurant Supervisor to oversee daily operations and train staff. The ideal candidate will have 3-5 years of experience in the hospitality industry and a diploma in Food and Beverage Services. This role involves ensuring guest satisfaction, maintaining hygiene standards, and managing restaurant finances. Join a dynamic team at a leading resort in Singapore.

Qualifications

• 3 to 5 years’ experience in the hospitality or food & beverage industry.
• Pre-opening experience advantageous.
• Ability to handle matters independently in a fast-paced environment.

Responsibilities

• Supervising all aspects of the restaurant operations daily.
• Training new employees to ensure quality customer service.
• Inspecting food and beverage stock levels and ensuring hygiene maintenance.

Skills

Interpersonal skills

Communication

Organizational skills

Education

Diploma in Food and Beverage Services

Job description

Main Duties and Responsibilities

We are seeking a passionate hospitality professional to join our team as our Restaurant Supervisor.

The incumbent will help embed and strengthen our brand’s service & quality standards and establish the relevant protocols to ensure a successful opening.

Key Responsibilities

• Responsible for supervising all aspects of the restaurant for its smooth operation on a daily basis.
• Overseeing the associated for the smooth running of the restaurant during each shift.
• Training new employees based on their abilities and skills to ensure quality customer service is provided at the restaurant.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and ensure that stocks are replenished and ordered in a timely manner.
• Conducting inspections of the restaurant and ensure that proper hygiene is maintained.
• Checking in with guests and making sure that they are getting served with the best quality and correct food orders.
• Resolving customer complaints in a professional manner and provide service recovery as and when necessary.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Managing the outstanding bills and cash inflows of the restaurant.
• Close off the cashier and ensure float is accounted for at the end of the shift.
• Any other tasks and assignments as assigned by the Restaurant Manager.

Job Requirements

• Diploma in Food and Beverage Services or an equivalent professional qualification in a related field
• 3 to 5 years’ experience, preferably in the hospitality or food & beverage industry. Pre-opening experience would be advantegeous.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently and in a fast-paced environment.