Restaurant Supervisor

SHIN KATSU PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Japanese restaurant in Singapore is seeking a Restaurant Supervisor to oversee daily operations, maintain food quality, and enhance customer service. The ideal candidate has experience in a similar role, strong leadership skills, and knowledge of Japanese dining customs. This position involves training staff and ensuring a high standard of service in a fast-paced environment.

Qualifications

• Experience in a Japanese restaurant, preferably in a supervisory role.
• Basic knowledge of simple Japanese greetings.
• Professionalism and good manners in workplace interactions.
• Strong knowledge of Japanese cuisine and dining customs.

Responsibilities

• Supervise daily restaurant operations for smooth service.
• Ensure food quality and authenticity meet Japanese cuisine standards.
• Train and motivate staff in customer service and food presentation.
• Handle customer inquiries, complaints, and special requests professionally.

Skills

Leadership

Problem-solving

Communication

Customer Service

Knowledge of Japanese Cuisine

Job description

Oversee daily restaurant operations, ensure excellent customer service, maintain food quality, and supervise staff in a Japanese restaurant setting. Uphold traditional Japanese hospitality (Omotenashi) while optimizing efficiency and profitability.

Key Responsibilities

Operations Management

• Supervise daily restaurant operations for smooth service.
• Ensure food quality and authenticity meet Japanese cuisine standards.
• Maintain cleanliness and hygiene in the kitchen, dining area, and storage.
• Manage inventory and coordinate with suppliers for fresh ingredients.
• Oversee opening and closing procedures.
• Uphold high standards of Omotenashi to enhance guest experiences.
• Handle customer inquiries, complaints, and special requests professionally.
• Collaborate with chefs to recommend dishes and seasonal specials.
• Ensure compliance with food safety and workplace regulations.
• Conduct routine checks on equipment and report maintenance issues.

Staff Supervision & Training

• Train and motivate front-of-house and kitchen staff in customer service and food presentation.
• Conduct pre-shift briefings on tasks, menu changes, and promotions.
• Ensure proper Japanese dining etiquette, including greetings and serving techniques.
• Assist in hiring, evaluating, and coaching staff.

Qualifications & Requirements

• Experience in a Japanese restaurant, preferably in a supervisory role.
• Basic knowledge of simple Japanese greetings.
• Professionalism and good manners in workplace interactions.
• Non-smokers preferred.
• Strong knowledge of Japanese cuisine and dining customs.
• Excellent leadership, problem-solving, and communication skills.
• Ability to work in a fast-paced environment.
• Basic Japanese language and cultural knowledge is an advantage.
• Perform additional duties as assigned by management.

Working Hours & Conditions

• Shift work, including weekends and public holidays.
• 5.5-day work week.

Only shortlisted candidates will be contacted.